Experience

Kingston Hospital

• United States
• Law Enforcement
• 1 - 100 Employee

• IT Analyst

  • Sep 2018 - Present



Kingston Hospital NHS Foundation Trust

• United Kingdom
• Wellness and Fitness Services
• 700 & Above Employee

• PA/ Medical Secretary

  • Jun 2013 - Present

  •Facilitate and arrange meetings and room bookings, related to the management of the patient pathway •Use Trust IT systems and CSU databases to ensure relevant and appropriate patient information is entered and captured. •Monitor and manage clinic and theatre lists for review by consultants, passing actions to Booking Coordinators and issues that cannot be resolved to the CSU Manager •Co-ordinate and process clinical staff holiday requests and sick leave ensuring relevant activity is cancelled. •Monitor my own workload to ensure that CSU Key Performance Indicators (KPIs) relevant to my role are being met, or escalated to my manager if performance is below required level. •First point of contact to patients. I am responsible for dealing with and recording all concerns/complaints coming into the department, both on the telephone and in writing, escalating as appropriate. •Making appointments for patients and keeping on top of waiting list meeting deadlines •Audio typing clinical letters within given timescale, Urgent faxes to outreach clinics/ Hospitals to arrange emergency appointments •Chasing Appointments in other departments and liaising with them to obtain test results/ liasing with professionals at all levels (clinical and non-clinical) •Organizing my consultants'​ diary/ booking training for my consultants' and maintaining clinics (staffing, room availability and health records). Show less