Experience

Praesidium, Inc.

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Accreditation Coordinator

  • Feb 2022 - Present



DentalOne Partners

• United States
• Hospitals and Health Care
• 300 - 400 Employee

• Patient Experience Coordinator

  • Oct 2020 - Feb 2022

  Provide exceptional customer service experiences to build and maintain positive relationships with patients and dental staff. Present treatment plans and financial options to best suit patients. Verify insurance, collect payments, and co-pays to increase revenue for patient collections. Applied administrative knowledge and courtesy to explain procedures and services to patients. Answered incoming calls, scheduled appointments, and filed medical records. Provide exceptional customer service experiences to build and maintain positive relationships with patients and dental staff. Present treatment plans and financial options to best suit patients. Verify insurance, collect payments, and co-pays to increase revenue for patient collections. Applied administrative knowledge and courtesy to explain procedures and services to patients. Answered incoming calls, scheduled appointments, and filed medical records.



PathAdvantage

• United States
• Medical Practices
• 1 - 100 Employee

• Cytology Accessioner

  • Feb 2019 - Sep 2020

  Accurately processed patient specimens for cytology and pathology laboratory testing. Efficiently sorted patient specimens to expedite data entry and processing. Quickly detect and correct discrepancies ensuring minimal error. Prepare reports and maintain personnel records facilitating accurate patient billing. Handle multi-line phone system and screened inquiries to strengthen client-customer relationships. Accurately processed patient specimens for cytology and pathology laboratory testing. Efficiently sorted patient specimens to expedite data entry and processing. Quickly detect and correct discrepancies ensuring minimal error. Prepare reports and maintain personnel records facilitating accurate patient billing. Handle multi-line phone system and screened inquiries to strengthen client-customer relationships.



Fortis Diagnostics

• Assistant Lab Manager

  • Oct 2017 - Dec 2018

  Surpassed production standards by monitoring operations staff for the increase of productivity. Trained staff, scheduled work hours, and assigned projects for five-person work group. Kept laboratory in compliance with applicable guidelines and laws. Served as a liaison between laboratory and clients to regulate onboarding process. Designed processes to increase efficiency by minimizing error and reducing repetitive tasks. Reported normal and critical lab results in a timely manner to safely treat and diagnose patients. Show less

• Specimen Accessioner

  • May 2017 - Oct 2017

  Proficient entry of patient data and medical tests in preparation for Medical Laboratory Technicians. Inspect patient samples upon receipt and accurately record demographics from into system. Aliquot and process specimens for laboratory testing and resulting. Identify process improvements in the day-to-day functioning of the department. Improve knowledge, skills and performance based on feedback and self-identified professional developmental needs.



Labcorp

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Specimen Accessioner

  • Dec 2015 - May 2017

  Prepared samples for analysis by performing complex sample preparation tasks. Accurately input large volumes of information that is often sensitive or confidential in a fast-paced environment. Adhered to laboratory safety procedures to maintain compliance with quality control standards. Set and oversaw quality assurance guidelines for laboratory work. Managed specimen sample handling, receiving, storage and inventory. Prepared samples for analysis by performing complex sample preparation tasks. Accurately input large volumes of information that is often sensitive or confidential in a fast-paced environment. Adhered to laboratory safety procedures to maintain compliance with quality control standards. Set and oversaw quality assurance guidelines for laboratory work. Managed specimen sample handling, receiving, storage and inventory.



T-Mobile

• United States
• Telecommunications
• 700 & Above Employee

• Retail Sales Specialist

  • Jan 2013 - Nov 2015

  Opened, shelved, and merchandised new products in visually appealing and organized displays for optimal sales promotions. Worked to meet or exceed special targets for credit card applications, special donations, and specific product promotions. Recommended complementary purchases to customers, increasing revenue. Listened to customer needs and desires to identify and recommend optimal products. Developed professional relationships with customers to increase loyalty, retention, and rapport. Opened, shelved, and merchandised new products in visually appealing and organized displays for optimal sales promotions. Worked to meet or exceed special targets for credit card applications, special donations, and specific product promotions. Recommended complementary purchases to customers, increasing revenue. Listened to customer needs and desires to identify and recommend optimal products. Developed professional relationships with customers to increase loyalty, retention, and rapport.



S&S Fashions

• Poughkeepsie, New York, United States

• Assistant Manager

  • Apr 2010 - Aug 2012

  Established team priorities, maintained schedules and monitored performance. Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills. Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success. Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty. Successfully managed budgets and allocated resources to maximize productivity and profitability. Show less



Krazy City

• United States
• Restaurants

• Customer Service Specialist

  • May 2007 - Aug 2008

  Utilized customer service software to manage interactions and track customer satisfaction. Applied basic sales strategy to engage customers and present solutions to suit individual needs. Analyzed customer service trends to discover areas of opportunity and provide feedback to management. Resolved concerns with products or services to help with retention and drive sales. Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions. Utilized customer service software to manage interactions and track customer satisfaction. Applied basic sales strategy to engage customers and present solutions to suit individual needs. Analyzed customer service trends to discover areas of opportunity and provide feedback to management. Resolved concerns with products or services to help with retention and drive sales. Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.