Kira Schreckengost
N2C2 Communications Technician at Federal IT Consulting (FEDITC)- Claim this Profile
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Topline Score
Bio
Credentials
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Customer Service Specialist
ETA International -
Security Plus
CompTia
Experience
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Federal IT Consulting (FEDITC)
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United States
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Government Relations Services
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100 - 200 Employee
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N2C2 Communications Technician
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Dec 2016 - Present
• Identify and mitigate security vulnerabilities and risks. Report all major security issues to appropriate stakeholders. • Monitor Information Systems (IS) performance to ensure that recovery processes, security features, and procedures are properly restored after an IS has been rebooted. • Prepare and establish network access protocols to enable end users to gain local access. • Install new hardware products, peripherals and equipment; VTC… Show more • Identify and mitigate security vulnerabilities and risks. Report all major security issues to appropriate stakeholders. • Monitor Information Systems (IS) performance to ensure that recovery processes, security features, and procedures are properly restored after an IS has been rebooted. • Prepare and establish network access protocols to enable end users to gain local access. • Install new hardware products, peripherals and equipment; VTC hardware/printers/laptops/servers. • Install and maintain Microsoft Office Suite, Government specific applications software and hardware on PCs as required. • Add, delete, manage, and review user accounts, access, and logins. • Resolve hardware and software installation problems. Show less • Identify and mitigate security vulnerabilities and risks. Report all major security issues to appropriate stakeholders. • Monitor Information Systems (IS) performance to ensure that recovery processes, security features, and procedures are properly restored after an IS has been rebooted. • Prepare and establish network access protocols to enable end users to gain local access. • Install new hardware products, peripherals and equipment; VTC… Show more • Identify and mitigate security vulnerabilities and risks. Report all major security issues to appropriate stakeholders. • Monitor Information Systems (IS) performance to ensure that recovery processes, security features, and procedures are properly restored after an IS has been rebooted. • Prepare and establish network access protocols to enable end users to gain local access. • Install new hardware products, peripherals and equipment; VTC hardware/printers/laptops/servers. • Install and maintain Microsoft Office Suite, Government specific applications software and hardware on PCs as required. • Add, delete, manage, and review user accounts, access, and logins. • Resolve hardware and software installation problems. Show less
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General Dynamics Information Technology
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IT Services and IT Consulting
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700 & Above Employee
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Senior Service Desk Technician
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Dec 2012 - Nov 2016
• Created user accounts and administrative accounts using Active Directory and Exchange Management Console. • Provided Tier 1 hardware and software support for several US Government agencies including DIA. • Updated group policy for end users utilizing SCCM for remote access. • Recorded problem symptoms and status information in a timely and accurate fashion using Siebel SupportWeb in order to communicate with and properly utilize 2nd and 3rd level support resources. • Created user accounts and administrative accounts using Active Directory and Exchange Management Console. • Provided Tier 1 hardware and software support for several US Government agencies including DIA. • Updated group policy for end users utilizing SCCM for remote access. • Recorded problem symptoms and status information in a timely and accurate fashion using Siebel SupportWeb in order to communicate with and properly utilize 2nd and 3rd level support resources.
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Video Teleconference Technician
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Jun 2011 - Aug 2012
Contractor for SAIC in support of the Defense Intelligence Agency (DIA). Transferred to SAIC after former employer lost support contract for DIA. Provided over 100 hours per week of video teleconference support to the USCENTCOM Commander, Deputy Commander, and deployed personnel serving in Afghanistan and Iraq. Maintained over 150 recurring video teleconferences for customer support. Expert knowledge of both C-60 and Tandberg codecs often relied on for troubleshooting purposes. Working… Show more Contractor for SAIC in support of the Defense Intelligence Agency (DIA). Transferred to SAIC after former employer lost support contract for DIA. Provided over 100 hours per week of video teleconference support to the USCENTCOM Commander, Deputy Commander, and deployed personnel serving in Afghanistan and Iraq. Maintained over 150 recurring video teleconferences for customer support. Expert knowledge of both C-60 and Tandberg codecs often relied on for troubleshooting purposes. Working knowledge of Joint Worldwide Intelligence Communications System. Actively supported 40 to 70 daily Video Teleconferences through internal ticketing system. Show less Contractor for SAIC in support of the Defense Intelligence Agency (DIA). Transferred to SAIC after former employer lost support contract for DIA. Provided over 100 hours per week of video teleconference support to the USCENTCOM Commander, Deputy Commander, and deployed personnel serving in Afghanistan and Iraq. Maintained over 150 recurring video teleconferences for customer support. Expert knowledge of both C-60 and Tandberg codecs often relied on for troubleshooting purposes. Working… Show more Contractor for SAIC in support of the Defense Intelligence Agency (DIA). Transferred to SAIC after former employer lost support contract for DIA. Provided over 100 hours per week of video teleconference support to the USCENTCOM Commander, Deputy Commander, and deployed personnel serving in Afghanistan and Iraq. Maintained over 150 recurring video teleconferences for customer support. Expert knowledge of both C-60 and Tandberg codecs often relied on for troubleshooting purposes. Working knowledge of Joint Worldwide Intelligence Communications System. Actively supported 40 to 70 daily Video Teleconferences through internal ticketing system. Show less
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Video Teleconference Technician
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Oct 2009 - Jun 2011
Contractor for General Dynamics in support of DIA. Provided over 100 hours per week of video teleconference support to the USCENTCOM Commander, Deputy Commander, and deployed personnel serving in Afghanistan and Iraq. Maintained over 150 recurring video teleconferences for customer support. Frequently troubleshot both C-60 and Tandberg desktop systems. Working knowledge of Joint Worldwide Intelligence Communications System. Working knowledge of Siebel Ticketing System. Contractor for General Dynamics in support of DIA. Provided over 100 hours per week of video teleconference support to the USCENTCOM Commander, Deputy Commander, and deployed personnel serving in Afghanistan and Iraq. Maintained over 150 recurring video teleconferences for customer support. Frequently troubleshot both C-60 and Tandberg desktop systems. Working knowledge of Joint Worldwide Intelligence Communications System. Working knowledge of Siebel Ticketing System.
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US Army
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United States
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Law Enforcement
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1 - 100 Employee
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Security Specialist/Intelligence Analyst
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Jul 2005 - Jul 2009
Qualified, experienced Security Manager. Expert knowledge of JPAS. Maintained records for over 800 personnel. Proven ability to handle deadline oriented situations. Outstanding leadership capability managing security offices. Outstanding customer service skills. Maintained highly sensitive equipment valued at over one million dollars. Streamlined working process and increased productivity by over 20 percent among current employees. Prepared intelligence products in support of the Combat… Show more Qualified, experienced Security Manager. Expert knowledge of JPAS. Maintained records for over 800 personnel. Proven ability to handle deadline oriented situations. Outstanding leadership capability managing security offices. Outstanding customer service skills. Maintained highly sensitive equipment valued at over one million dollars. Streamlined working process and increased productivity by over 20 percent among current employees. Prepared intelligence products in support of the Combat Commander. Assisted in establishing and maintaining systematic, cross referenced intelligence records. Received and processed incoming reports and messages. Show less Qualified, experienced Security Manager. Expert knowledge of JPAS. Maintained records for over 800 personnel. Proven ability to handle deadline oriented situations. Outstanding leadership capability managing security offices. Outstanding customer service skills. Maintained highly sensitive equipment valued at over one million dollars. Streamlined working process and increased productivity by over 20 percent among current employees. Prepared intelligence products in support of the Combat… Show more Qualified, experienced Security Manager. Expert knowledge of JPAS. Maintained records for over 800 personnel. Proven ability to handle deadline oriented situations. Outstanding leadership capability managing security offices. Outstanding customer service skills. Maintained highly sensitive equipment valued at over one million dollars. Streamlined working process and increased productivity by over 20 percent among current employees. Prepared intelligence products in support of the Combat Commander. Assisted in establishing and maintaining systematic, cross referenced intelligence records. Received and processed incoming reports and messages. Show less
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Education
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2014 - 2017
DeVry University
Bachelor's Degree, Business Administration and Management, General -
2005 - 2006
Advanced Individual Training
Intelligence Analysis -
2002 - 2005
Douglas High School
High School Diploma
Community
