Learning Support Assistant

• Sep 2020 - Present

- Key worked 1:1 with SEN learners with an EHCP. Provided educational, emotional, andwell-being support for learners.- Monitored, reviewed and tracked student progress against EHCP outcomes and individuallearning plans.- Liaised with tutors and parents to ensure differentiated individual support forlearners.- Maintained regular communication with parents regarding progress.- Signposted and referred learners to wider student support services- Maintained online student records and followed proper safeguarding procedures- Attended annual reviews for EHCP learners where I reported on academic successand personal goals.- Identified at-risk learners who required additional support to meet their targets.- Liaised with line manager, student support team and tutors to develop appropriate intervention strategies.

Mentor

• Mar 2019 - Present

Started a freelance mentoring business where I manage a caseload of clients, offering weekly 1:1 individualised academic and personal mentoring. Liaise with other companies and services to offer freelance mentoring where I provide guidance and advice for young people with complex needs. Started a freelance mentoring business where I manage a caseload of clients, offering weekly 1:1 individualised academic and personal mentoring. Liaise with other companies and services to offer freelance mentoring where I provide guidance and advice for young people with complex needs.

School of English Academic and Outreach Ambassador

• Sep 2019 - Jun 2020

Senior Front Line Services Assistant

• Apr 2019 - Jun 2020

- Provided excellent customer support for the University of Kent Library and IT services. - Liaised with internal university teams and external partner institutions to source required library items for customers. - Developed excellent administrative skills, and an efficient problem-solving approach to customer queries both face-to-face and over email and telephone. - Gained experience with IT software such as WorkFlows and TopDesk.