Experience

Fairmont Grand Del Mar

• United States
• Hospitality
• 200 - 300 Employee

• Bellperson

  • May 2021 - Present

  •Assist guests with transportation of personal items •Create personalized experiences for guests based on the individuals needs •Park and retrieve valet cars in safe and timely manner •Assist guests with transportation of personal items •Create personalized experiences for guests based on the individuals needs •Park and retrieve valet cars in safe and timely manner



Pendry Hotels & Resorts

• United States
• Hospitality
• 300 - 400 Employee

• Bellperson

  • Aug 2021 - Feb 2023



Pacific Terrace Hotel

• United States
• Hospitality
• 1 - 100 Employee

• Bellperson

  • Apr 2021 - Jul 2021

  •Greet and assist guests upon arrival •Assist guests with personal items to and from their rooms •Provide personalized service to each guest interacted with •Help guests with bicycle and beach rentals •Maintain extreme cleanliness in common areas and with rental items •Greet and assist guests upon arrival •Assist guests with personal items to and from their rooms •Provide personalized service to each guest interacted with •Help guests with bicycle and beach rentals •Maintain extreme cleanliness in common areas and with rental items



RH

• United States
• Design Services
• 700 & Above Employee

• Gallery Host

  • Nov 2020 - Apr 2021

  • Act as the first point of contact on the gallery floor and engage every guest who enters the gallery • Pair guests with appropriate designer for their individual needs • Make and edit daily gallery schedules to best suit the needs of guests and employees • Provide planning and execution of luxury elements to delight guests • Uphold cleanliness and health standards to ensure a safe environment for guests and employees • Act as the first point of contact on the gallery floor and engage every guest who enters the gallery • Pair guests with appropriate designer for their individual needs • Make and edit daily gallery schedules to best suit the needs of guests and employees • Provide planning and execution of luxury elements to delight guests • Uphold cleanliness and health standards to ensure a safe environment for guests and employees



US Grant Hotel

• Greater San Diego Area

• Bellman

  • Sep 2019 - Oct 2020

  •Assist guests with transportation of personal items •Make weekly schedule that appropriately fits the needs of the hotel and guests •Create personalized experiences for guests based on the individuals needs •Maintain high level of organization and cleanliness •Assist guests with transportation of personal items •Make weekly schedule that appropriately fits the needs of the hotel and guests •Create personalized experiences for guests based on the individuals needs •Maintain high level of organization and cleanliness



Target

• United States
• Retail
• 700 & Above Employee

• Guest Services Team Lead

  • Jan 2019 - Sep 2019

  •Oversaw the front of store and guest facing locations •Led a diverse team, including coaching, developing and motivating to achieve best results for team members and guests •Maintained high level of cleanliness and organization •Decided best roles for team members each day so the store is set up for success •Oversaw the front of store and guest facing locations •Led a diverse team, including coaching, developing and motivating to achieve best results for team members and guests •Maintained high level of cleanliness and organization •Decided best roles for team members each day so the store is set up for success



Ace Parking

• United States
• Consumer Services
• 700 & Above Employee

• Valet Manager at Pendry, San Diego

  • Feb 2018 - Jan 2019

  •Organized and planned arrival and departure of guest vehicles for large groups and events •Responded to and resolved any guest or visitor complaints, vehicle claims and service discrepancies •Worked closely with hotel management and front office staff to ensure daily success •Ensured the safety and security of all valet parked vehicles •Reviewed and approved daily shift reports for accuracy; investigated and resolved revenue discrepancies •Completed weekly staffing schedules… Show more •Organized and planned arrival and departure of guest vehicles for large groups and events •Responded to and resolved any guest or visitor complaints, vehicle claims and service discrepancies •Worked closely with hotel management and front office staff to ensure daily success •Ensured the safety and security of all valet parked vehicles •Reviewed and approved daily shift reports for accuracy; investigated and resolved revenue discrepancies •Completed weekly staffing schedules according to expected business volumes and scheduled events Show less •Organized and planned arrival and departure of guest vehicles for large groups and events •Responded to and resolved any guest or visitor complaints, vehicle claims and service discrepancies •Worked closely with hotel management and front office staff to ensure daily success •Ensured the safety and security of all valet parked vehicles •Reviewed and approved daily shift reports for accuracy; investigated and resolved revenue discrepancies •Completed weekly staffing schedules… Show more •Organized and planned arrival and departure of guest vehicles for large groups and events •Responded to and resolved any guest or visitor complaints, vehicle claims and service discrepancies •Worked closely with hotel management and front office staff to ensure daily success •Ensured the safety and security of all valet parked vehicles •Reviewed and approved daily shift reports for accuracy; investigated and resolved revenue discrepancies •Completed weekly staffing schedules according to expected business volumes and scheduled events Show less



The Ritz-Carlton Hotel Company, L.L.C.

• United States
• Hospitality
• 700 & Above Employee

• Bell Captain

  • Nov 2015 - Dec 2017

  2015 Forbes Five-Star Hotel 2016 Forbes Five-Star Hotel 2016 AAA Five Diamond Hotel 2017 Forbes Five-Star Hotel 2017 AAA Five Diamond Hotel • Managed a team of ten bellmen. • Made and maintained schedules. • Met with event planners to ensure perfect experience for their client. • Communicated in both a professional, yet personable manner with guests and employees. • Collaborated with upper management on solutions to guest opportunities. • Experienced with… Show more 2015 Forbes Five-Star Hotel 2016 Forbes Five-Star Hotel 2016 AAA Five Diamond Hotel 2017 Forbes Five-Star Hotel 2017 AAA Five Diamond Hotel • Managed a team of ten bellmen. • Made and maintained schedules. • Met with event planners to ensure perfect experience for their client. • Communicated in both a professional, yet personable manner with guests and employees. • Collaborated with upper management on solutions to guest opportunities. • Experienced with ATLAS, Adico, Medallia, & OPERA • Achieved highest increase within hotel from previous year on 2017 Employee Engagement Survey with 100% score.

• Bellman

  • Nov 2011 - Nov 2015

  • Act as ambassador to the hotel by relaying information of all outlets, hours of operation, and general knowledge of the entire hotel to guests. • Escort guests to and from rooms with their belongings. • Personalize guest interactions to ensure they enjoy themselves. • Maintain organization and cleanliness in bell closet and all areas. • Achieved consistently high scores when audited. • Part of team that achieved both Forbe's Five Star and AAA Five Diamond.



American Valet at The Ritz Calrton, Dove Mountain

• Marana, AZ

• Doorman/Lead Valet

  • Oct 2010 - Nov 2011

  • Parked and retrieved cars in a safe and timely manner. • Maintained order on the front drive during busy conditions. • Greeted guests and directed them to their destination. • Supervised other valets. • Assisted with creation of schedules. • Parked and retrieved cars in a safe and timely manner. • Maintained order on the front drive during busy conditions. • Greeted guests and directed them to their destination. • Supervised other valets. • Assisted with creation of schedules.



Jasper Food and Mixology

• Tucson, Arizona Area

• Kitchen Staff

  • Sep 2010 - Nov 2010

  • Cleaned and organized dishes. • Maintained overall kitchen cleanliness and safety standards. • Aided with end of the day cleaning. • Assisted with minor prep work. • Bussed tables. • Cleaned and organized dishes. • Maintained overall kitchen cleanliness and safety standards. • Aided with end of the day cleaning. • Assisted with minor prep work. • Bussed tables.



Red's Alehouse

• Iowa City, Iowa Area

• Kitchen Staff

  • Apr 2010 - Aug 2010

  • Cleaned and organized dishes. • Maintained overall kitchen cleanliness and safety standards. • Aided with end of the day cleaning. • Assisted with minor prep work. • Bussed tables. • Cleaned and organized dishes. • Maintained overall kitchen cleanliness and safety standards. • Aided with end of the day cleaning. • Assisted with minor prep work. • Bussed tables.



Rindy Inc

• Iowa City, Iowa Area

• Landscaper

  • Feb 2010 - Aug 2010

  • Moved equipment from one job site to another • Kept track of time and resources used at specific jobs • General Landscaping (raking, leaf collecting and removal, mulching, cultivating) • Installed drip line irrigation. • Dug and installed downspouts. • Moved equipment from one job site to another • Kept track of time and resources used at specific jobs • General Landscaping (raking, leaf collecting and removal, mulching, cultivating) • Installed drip line irrigation. • Dug and installed downspouts.



D.A. Drish Drainage

• Washington, IA

• Tiler

  • Jul 2009 - Jan 2010

  • Maintained overall maintenance of company equipment/vehicles. • Used heavy machinery including backhoe, excavator and trenching machine. • Used laser and gps systems to insure precise measurements. • Used practical problem solving used daily. • Daily hand digging and manual labor. • Maintained overall maintenance of company equipment/vehicles. • Used heavy machinery including backhoe, excavator and trenching machine. • Used laser and gps systems to insure precise measurements. • Used practical problem solving used daily. • Daily hand digging and manual labor.



University of Iowa

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Lead Valet Parker/Patient Escort

  • Jul 2006 - Jun 2009

  • Directed up to ten students in absence of supervisors. • Completed end of the day paperwork and tasks which included counting and sorting money. • Assisted patients and their families providing access to the hospital by making parking more convenient. • Served as liaison between the hospital and the patients by guiding them through the hospital and directing them to the inpatient/outpatient services. • Physically aided injured or elderly in and out of vehicles. • Provided… Show more • Directed up to ten students in absence of supervisors. • Completed end of the day paperwork and tasks which included counting and sorting money. • Assisted patients and their families providing access to the hospital by making parking more convenient. • Served as liaison between the hospital and the patients by guiding them through the hospital and directing them to the inpatient/outpatient services. • Physically aided injured or elderly in and out of vehicles. • Provided a shuttle to and from main hospital entrance to employee parking lots after 9 pm. • Transported patients via wheelchair or hospital bed to appointments, rooms and exits. Show less • Directed up to ten students in absence of supervisors. • Completed end of the day paperwork and tasks which included counting and sorting money. • Assisted patients and their families providing access to the hospital by making parking more convenient. • Served as liaison between the hospital and the patients by guiding them through the hospital and directing them to the inpatient/outpatient services. • Physically aided injured or elderly in and out of vehicles. • Provided… Show more • Directed up to ten students in absence of supervisors. • Completed end of the day paperwork and tasks which included counting and sorting money. • Assisted patients and their families providing access to the hospital by making parking more convenient. • Served as liaison between the hospital and the patients by guiding them through the hospital and directing them to the inpatient/outpatient services. • Physically aided injured or elderly in and out of vehicles. • Provided a shuttle to and from main hospital entrance to employee parking lots after 9 pm. • Transported patients via wheelchair or hospital bed to appointments, rooms and exits. Show less



State of Iowa Department of Natural Recsources

• Brighton, IA

• Seasonal Park Ranger

  • May 2007 - Aug 2007

  • Collected, sorted and counted camper's fees. • Interacted with the park guests in a professional and friendly manner while enforcing all park rules. • Maintained park cleanliness and safety in an area of over 2,000 square miles. • Collected, sorted and counted camper's fees. • Interacted with the park guests in a professional and friendly manner while enforcing all park rules. • Maintained park cleanliness and safety in an area of over 2,000 square miles.



KCII Radio

• Washington, IA

• Radio Disc Jockey

  • Jul 2005 - Aug 2006

  • Provided on air weather and community updates three times per hour. • Answered phones and assist community by taking requests or answering questions. • Updated radio website with current, local news and cancellations. • Provided light janitorial work for radio station. • Provided on air weather and community updates three times per hour. • Answered phones and assist community by taking requests or answering questions. • Updated radio website with current, local news and cancellations. • Provided light janitorial work for radio station.