Experience

MatchPoint Solutions

• United States
• Software Development
• 100 - 200 Employee

• Senior Graphic Designer

  • Jul 2023 - Present



Maison Ava & Viranica

• Hyderabad Area, India

• Senior Graphic Designer

  • Sep 2018 - Jul 2023

  •Oversee all design projects, from conception to delivery •Design original pieces, including illustrations and infographics •Review junior designers’ work to ensure high quality •Refine images, fonts and layouts using graphic design software •Apply typography techniques •Generate ideas to portray concepts and advertise products/services •Increase user-friendliness in digital products •Maintain brand consistency throughout all our marketing projects •Liaise with marketing and design teams to ensure deadlines are met •Stay up-to-date with industry developments and tools Show less



Axis Bank

• India
• Banking
• 700 & Above Employee

• Assistant Manager

  • Sep 2012 - Sep 2018

  •Supports team manager and performs management duties when the manager is absent or out of office •Manages inventories and stock, including keeping detailed records of inventory use and sales, and advising management on orders where necessary •Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks •Assists management with hiring processes and new team member training •Answers team member questions, helps with team member problems and oversees team member work for quality and guideline compliance •Communicates deadlines and sales goals to team members •Develops strategies to promote team member adherence to company regulations and performance goals •Conducts team meetings to update members on best practices and continuing expectations •Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines •Ensures company brand materials and physical working spaces meet and exceed company presentation standards •Provides quality customer service, including interacting with customers, answering customer inquiries, and effectively handling customer complaints Show less



Bank of America

• United States
• Banking
• 700 & Above Employee

• Team Member

  • Aug 2011 - Aug 2012

  • Handle customer enquiries, complaints, account and fees related requests. Locate resources for problem resolution and reply with the best-option solutions. • Both Email and Chat expectations are to understand customers’ queries and search for the solution with the tools available and respond with the best possible solution. • As a Text Chat executive, resolving questions from Consumer Banking customers on a real-time basis, assisting 3 customers at a time. • Achieve and maintain the targets like Resolved per Hour, Quality and Customer Satisfaction. Show less