Experience

GLICO General

• Ghana
• Insurance
• 1 - 100 Employee

• Business Development Assistant(NSS)

  • Aug 2022 - Sep 2023

  Accra, Greater Accra Region, Ghana • Monitored client feedback and generated reports on customer satisfaction levels. • Provided professional advice to clients on products and services offered by the company. • Assisted in developing promotional campaigns for existing customers as well as prospects. • Addressed customer concerns and promptly resolved issues to boost client satisfaction. • Updated customer records in CRM systems accurately with each interaction. • Call clients to remind them about their… Show more • Monitored client feedback and generated reports on customer satisfaction levels. • Provided professional advice to clients on products and services offered by the company. • Assisted in developing promotional campaigns for existing customers as well as prospects. • Addressed customer concerns and promptly resolved issues to boost client satisfaction. • Updated customer records in CRM systems accurately with each interaction. • Call clients to remind them about their expiration and renewal date. • Created detailed presentations outlining the benefits of various products and services. Show less



SPC Engineering and Transport Services Limited

• Customer Service Agent

  • Jul 2021 - Aug 2021

  Weija-Gbawe Municipal District, Greater Accra Region, Ghana • Provided product information to customers in a timely manner. • Maintained a high level of customer satisfaction by providing accurate and helpful responses. • Collaborated with other departments such as technicians to resolve customer issues. • Performed administrative duties related to customer service such as filing documents or completing paperwork.



Marwako Fast Food Limited

• Waiter

  • Jun 2017 - Aug 2018

  Accra, Greater Accra Region, Ghana • Greeted customers, provided menus and answered questions about menu items. • Checked on guests during meals to ensure satisfaction with each course. • Demonstrated up-selling techniques when appropriate to increase restaurant sales. • Assisted guests with making food and beverage selections. • Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.