Senior Program Manager

• Apr 2022 - Present

*Application Owner of GCC RTGS Payments Application, responsible for Implementing/Automating/Owning the payments processes*Manage products & services of GCC RTGS as per the SAMA regulation like adding New Member Country, New Bank & Managing Financial Holidays. *Deep dive into data through systematic and ad hoc analyses (cost of payments, Authorization rates, operational impacts) and estimate the impact of new product launches and country expansion.*Build scalable solutions to minimize the number of payment processing issues in the short, medium, and long term*Develop tools/metrics and dashboards to monitor and proactively address payment failures*Work with our Product, Engineering, and Operations teams to develop Product strategy.*Follow up and handle escalations from numerous partners & Downstream Channels.*Support the License application processes where needed and work closely with the Compliance teams to ensure that license conditions are monitored and met.*Manage key vendor relationships and escalations, while driving Quarterly Business Reviews to ensure business targets are achieved.*Coach team members in the Operations, Finance, Analytics, and Strategy functions to deliver to the best of their abilities.

Delivery Manager & Implementation Specialist

• Oct 2020 - Apr 2022

1.Manage the end to end project lifecycle from Initiation to closure.2.Design,Build & Manage multiple Issuing Programs for Credit Cards and Multi Currency Prepaid Wallet as per the SAMA guidelines.3.Design & Manage the migration of Cards Issuing host from PRIME to CORTEX.4.Responsible for the management and implementation of the Tokenization module for Payments like Apple Pay & MADA Pay.5.Responsible for the management implementation of secured payments like VCAS.6.Responsible for the end-to-end management and delivery of Co Branding Strategic Alliances from Issuance to Loyalty programs.7.Worked on SAMA based payment and settlement system like SARIE & SADAD.

Chief Manager

• May 2017 - Oct 2020

1.Lead and Manage a Techno functional team of 20 responsible for the Design,Development,Consultancy & Technology Support for Credit Cards and Payment Gateway.2.Define the Project Prioritization Matrix and decide the Project Timelines for the Application Team.3. Review and analyze proposed technical solutions for projects.4.Contribute to formulation of strategies for Product Design, Product Strategy, Application Development and other functional areas to achievebusiness goals.5.Provide evaluative judgment like Root Cause Analysis & GAP Analysis based on analysis of factual data in complicated and unique situations.6.Monitor Delivery of end results to ensure best quality product developed and delivered to the end user.7.Manage day-to-day Staff Management issues, including Resource Management and Allocation of work within the Team/Project.8.Participate in Budget Management and negotiate on the Project Cost & efforts, Annual Maintenance charges with vendors.9. Appropriately assess risk for business ideas and prep

Senior Manager

• Oct 2014 - Apr 2017

1.Gathering Project needs and translating them into stakeholder’s readyrequirements.2.Leading Internal and External Project Team Kick-off3. Asses Project Feasibility against requirements, time, budget, work load4.Track and Report Project Performance within agreed parameters of cost, duration and quality5.Play a significant role in Testing and Checking of deliverable against Project Requirements by Collaborating Closely with Cross Functional Teams to achieve organization and Project Objective6. Identify Potential Project List and recommend Risk Prevention / Mitigating Plan

Management Trainee

• Oct 2012 - Oct 2014

Test Engineer

• Aug 2009 - Oct 2012

✦ Accountable for collecting requirement analysis, Test Scenario preparation, Test Execution and Defect management. ✦ Adhering to various quality measures & functioning as an instrumental member for implementation of QA methods.✦ Responsible for requirement and design analysis; efficiently coordinated with the team members for test planning and scheduling and looked after job allocation to team members while set interim deadlines for completion. ✦ Ensuring project completion and delivery as per specified parameters; visualizing the products as per guidelines. ✦ Managing different testing tracks for the integrated solution helping team members / track leads estimate and planning their tracks efficiently.✦ Efficiently handling testing system products, encompass project requirements, creating software test scenarios, test cases, bug documentation and bug tracking.