Deputy Head of Operations (VP)

• Jul 2023 - Present

Regional Manager- North Central Luzon

• Mar 2023 - Jul 2023

Head of Credit, Documentation and Business Intelligence (AVP)

• Apr 2022 - Mar 2023

Credit Risk & Evaluation1. Reduced misdeclaration & misdeclaration to1% by deploying auto-credit scoring in credit investigation activities. 2. Achieved 90% collection efficiency by subscribing to different credit bureaus and deploying blacklisted areas, auto compute of repayment capacity.3. Reduced turn-around time of the loan process to 2 days max by automatically filtering possible fraudulent accounts at the branch level.4. Increased identity verification accuracy by employing identity verification software Documentation5. Reduced turn-around time to 3 days of document reviews by delegating documentation tasks between head office and branch. Deployed automation in the document portal.6. Reduced missing and unsubmitted documents to 6% by adding merit/demerit systems in the documentation scorecard. Show less

Regional Manager North Luzon

• Oct 2020 - Mar 2022

Collection Efficacy1. No. 1 Regional Manager in collection efficacy in 2020 & 2021. Implemented better visualization tools for monitoring accounts’ due dates.2. Utilized 100% of collection tools through work with mentoring approach on personnel3. Achieved 95% of paying accounts through reorganizing routes and strict monitoring of compliance.4. Increased collection on lapsed & overdue accounts by 30% by strictly implementing the training and monitoring of collection activities- notices, small claims, and collection call.Sales Efficacy5. No. 1 Regional Manager in sales performance in 2020 & 2021. Relocation of far-flung branches to key cities.6. Increased prospects by 100% by utilizing social media and personal selling.7. Increased approval rate to 80% by deploying the hot/warm/cold system.8. Achieved 100% on account renewal by implementing an automated calendar system in the branches. Show less

Area Manager

• Jun 2020 - Sep 2020

Operations Manager

• Dec 2019 - May 2020

1. Increased prospects by 60% by actively engaging to customers on different social media platforms. 2. Expedited the market research process on new projects. 3. Reduced operational costs by 30% by executing the electronic signing of contracts. 1. Increased prospects by 60% by actively engaging to customers on different social media platforms. 2. Expedited the market research process on new projects. 3. Reduced operational costs by 30% by executing the electronic signing of contracts.

Selling Manager

• May 2019 - Dec 2019

1. Achieved sales target of 100% by coordinating displays and enhancing the customer service skills of sales assistants. 2. Attained 21M worth of sales in the sales event by inviting new trendy brands and retaining brands where the customer base is loyal. 3. Achieved a low variance of 5% by regularly implementing inventory checks. 1. Achieved sales target of 100% by coordinating displays and enhancing the customer service skills of sales assistants. 2. Attained 21M worth of sales in the sales event by inviting new trendy brands and retaining brands where the customer base is loyal. 3. Achieved a low variance of 5% by regularly implementing inventory checks.

School Director

• Oct 2016 - Sep 2018

1. Awarded in collection efficiency (98%) through engaging parent-student oriented activities. 2. Achieved 90% classroom occupancy and 100% target on enrollment by actively engaging in community activities. 3. Reached 98% on enrollment retention by implementing ladderized programs. 1. Awarded in collection efficiency (98%) through engaging parent-student oriented activities. 2. Achieved 90% classroom occupancy and 100% target on enrollment by actively engaging in community activities. 3. Reached 98% on enrollment retention by implementing ladderized programs.

Department Chair

• Jun 2015 - Oct 2016

1. Designed modules in marketing programs.2. Consistent in the top 5 performing instructors in the network.3. Introduced simulated business activities to students

Skills Trainer- Events Management Services and Business Analytics

• Jun 2013 - Oct 2016

College Instructor

• Jun 2012 - May 2015