Experience

携程商旅

• 1 - 100 Employee

• Account Manager

  • Jun 2019 - Present

  Responsible for the service management and process development of major business customers. After-sales customer relationship management, supervise the operation process, submit monthly project operation report. Establish and maintain a good business relationship with the customer, and feedback the relevant information of the customer's use of the company's products. Responsible for the pre-sales support and operation plan design of the major customers of the business travel. Develop and implement a project marketing plan to tap potential customer sales. Show less



Aspire Lifestyles

• United States
• Travel Arrangements
• 700 & Above Employee

• Senior Lifestyle Concierge

  • Apr 2018 - Dec 2018

  Provide value-added services related to travel and lifestyle to high-end bank card holders, insurance company customers and luxury company customers through phone, email and WeChat Provides air ticket, hotel, ground service, visa, travel planning, restaurant, luxury shopping, wellness, auto service and legal service through various channels To monitor the whole process of service closely with domestic and foreign suppliers, ensuring that every step is smoothly carried out and problems are timely reported and solved, so as to ensure the service is finally completed smoothly Show less



American Express

• United States
• Financial Services
• 700 & Above Employee

• Dedicated Travel Agent

  • Dec 2016 - Aug 2017

  Provide suitable travel information, domestic and overseas travel and related value-added services to American Express Centurion cardholdersBook airline tickets and hotels through Bluesky and Sabre systems, make travel plan, arrange ground services and meet cardholders' special needsKeep in touch with cardholders and resolve all travel related issuesWork closely with domestic and overseas suppliers (hotels, airport agencies, charter companies, etc.) to ensure the smooth travel of the cardholders and to discuss with the suppliers to win the greatest benefitsRecommend and book concierge services such as restaurants, golf and fitness clubs for cardholders Show less

• Premium Travel Executive

  • May 2015 - Dec 2016

  Provide suitable travel information, domestic and overseas travel and related value-added services to American Express Platinum cardholdersBook airline tickets and hotels through Bluesky and Sabre systems, make travel plan, arrange ground services and meet cardholders' special needsKeep in touch with cardholders and resolve all travel related issuesWork closely with domestic and overseas suppliers (hotels, airport agencies, charter companies, etc.) to ensure the smooth travel of the cardholders and to discuss with the suppliers to win the greatest benefits Show less



BCD Travel

• Netherlands
• Travel Arrangements
• 700 & Above Employee

• Travel Consultant

  • Oct 2012 - Mar 2015

  Provide business travel services(air, hotel and car rental) to all Apple employees based in China through phone and email Book air tickets, hotels and car rentals through Eterm and Abacus systems and solve all travel related issues for the guests Work closely with domestic and overseas suppliers (airlines, hotels, car rental companies, etc.) to ensure the smooth travel of the guests and discuss with the suppliers to win the greatest benefits Provide business travel services(air, hotel and car rental) to all Apple employees based in China through phone and email Book air tickets, hotels and car rentals through Eterm and Abacus systems and solve all travel related issues for the guests Work closely with domestic and overseas suppliers (airlines, hotels, car rental companies, etc.) to ensure the smooth travel of the guests and discuss with the suppliers to win the greatest benefits