Experience

CityBase, Inc

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Payment Processing Manager

  • Jun 2023 - Present



Supergood

• United States
• Software Development

• Chief of Staff/Project Coordinator

  • Jan 2023 - Jun 2023

  Remote Part-time management of business operations tasks and projects.



Braintree

• United States
• Financial Services
• 100 - 200 Employee

• Technical Team Lead, Incident Management

  • Dec 2021 - Jul 2022

  Due to the unique nature of the team, we "punched above our weight class" and were involved in running company-wide incidents and programs. Since we were one of the only teams with a broad but advanced knowledge of the payments space and the Braintree tech stack, we served a pivotal role as domain experts, product owners, and business leaders. As technical lead, I hired, trained, and developed my teammates, focusing on unlocking potential and building confidence. Additionally, I owned… Show more Due to the unique nature of the team, we "punched above our weight class" and were involved in running company-wide incidents and programs. Since we were one of the only teams with a broad but advanced knowledge of the payments space and the Braintree tech stack, we served a pivotal role as domain experts, product owners, and business leaders. As technical lead, I hired, trained, and developed my teammates, focusing on unlocking potential and building confidence. Additionally, I owned the incident response program for Braintree, including all projects, ranging from collaborating with engineering teams to build tools, organizing repeatable/robust procedures, and writing my own code when needed.

• Incident Manager

  • Dec 2020 - Dec 2021

  Coordinated rapid triage and remediation for Braintree Platform Incidents. Maintain high standards of historical record keeping Program Management - Created, improved, and scaled process/procedure On-call rotations, managed roster of volunteer Incident Coordinators Communicated across organizations and disciplines, created company-wide internal communications and external status site notices Coordinated data and communication strategies for high-value strategic… Show more Coordinated rapid triage and remediation for Braintree Platform Incidents. Maintain high standards of historical record keeping Program Management - Created, improved, and scaled process/procedure On-call rotations, managed roster of volunteer Incident Coordinators Communicated across organizations and disciplines, created company-wide internal communications and external status site notices Coordinated data and communication strategies for high-value strategic initiatives. Organized and facilitated Postmortems

• Support Engineer

  • Sep 2018 - Nov 2020

  Created Study Hall - weekly breakout sessions to develop technical abilities for Support team members Interviewed, hired, and trained of new teammates, mentored junior team members. Project management across teams, organizations, and disciplines Triaged incidents, escalation point for merchant issues Assisted Merchants with integration/networking issues and questions Conducted and managed Migrations - (PCI Compliance process of moving sensitive customer and payment records from… Show more Created Study Hall - weekly breakout sessions to develop technical abilities for Support team members Interviewed, hired, and trained of new teammates, mentored junior team members. Project management across teams, organizations, and disciplines Triaged incidents, escalation point for merchant issues Assisted Merchants with integration/networking issues and questions Conducted and managed Migrations - (PCI Compliance process of moving sensitive customer and payment records from processor to processor), managed merchant facing communications, bash tools



Self-Employed

• Freelance Web Developer

  • 2017 - 2018



Planning Center

• United States
• Technology, Information and Internet
• 100 - 200 Employee

• Android Developer

  • Mar 2014 - May 2017

  Carlsbad, CA Developed Planning Center Services and Planning Center Music Stand, both available on the Google Play Store and Amazon Appstore. Experienced in all aspects of native Android development. Used UX/UI skills in order to apply Material Design principles to new features. Collaborated closely with Android, iOS, design, backend, and leadership teams.



Johnson Controls

• Researcher

  • Sep 2012 - May 2013

  Holland, MI Managed New Technologies and Human Factors Lab in JCI's Automotive Tech Center. The lab is responsible for running human subjects studies to test, evaluate, and explore new product concepts. Studies focused on evaluating experimental prototypes in terms of user experience. Conducted experiments testing prototype concept products. Researched previous literature on concepts, developed experiment designs, conducted the research, analyzed data, and presented findings in reports and… Show more Managed New Technologies and Human Factors Lab in JCI's Automotive Tech Center. The lab is responsible for running human subjects studies to test, evaluate, and explore new product concepts. Studies focused on evaluating experimental prototypes in terms of user experience. Conducted experiments testing prototype concept products. Researched previous literature on concepts, developed experiment designs, conducted the research, analyzed data, and presented findings in reports and presentations. Increased lab efficiency by creating software programs to automate or expedite data reduction procedures. Worked directly with the Human Factors researchers and prototyping engineers. Show less



Hope College

• United States
• Higher Education
• 700 & Above Employee

• Teaching Assistant, Intro to Psychology

  • Aug 2012 - Dec 2012

  Holland, MI Taught Introduction to Psychology. Class structure was experimental for the semester due to a faculty shortage. Responsibilities included coordinating time and class materials with other TAs, managing class time effectively for teaching, and directing discussions about the class material.

• Research Assistant

  • Jul 2012 - Sep 2012

  Holland, MI Researched Psycho-linguistics: Acoustic variation in child speakers across gender, age, and ethnicity. Main research question was, "Can humans identify ethnicity through voice alone?". Study involved a subject listening to audio samples of voices and attempting to differentiate ethnicity from the samples alone. Gathering new audio samples from volunteers and prepared the samples for use. Preparation included determination of the quality of the recording, extracting specific vowel… Show more Researched Psycho-linguistics: Acoustic variation in child speakers across gender, age, and ethnicity. Main research question was, "Can humans identify ethnicity through voice alone?". Study involved a subject listening to audio samples of voices and attempting to differentiate ethnicity from the samples alone. Gathering new audio samples from volunteers and prepared the samples for use. Preparation included determination of the quality of the recording, extracting specific vowel sounds, and editing the recordings.



Etymotic Research

• Production Assistant

  • May 2009 - Sep 2011

  Elk Grove, IL Tested, assembled, repaired, and inspected Etymotic Ero-Scan and OtoRead ear diagnostic equipment. Learned basic technical engineering skills (soldering, multimeter, etc.)