Experience

ZANNIER

• Hospitality
• 1 - 100 Employee

• E-commerce, Sale and Reservation Supervisor at Phum Baitang

  • Aug 2016 - Present

  - Track all reservations picked up from all On-line channels like hotel website, OTA, GDS, other third party etc- Create and manage rates and packages configured on the Hotel software- Attends all scheduled meetings as required with HOD's- Monitor all Tentative / Provisional / Waitlisted bookings entered on the system and follow up done for deposits / guarantee.- Train newly recruited reservation staffs in taking reservations, telephone etiquettes , reservation module on hotel software and processing emails.- Manage systems that are set up within by reservations to ensure accurate handling and monitoring of phone calls.- Assists and prepare in groups pre-arrival process and also preparing group rooming lists Show less

• E-commerce, Sale and Reservation at Phum Baitang

  • Jun 2015 - Aug 2016

  - Handling Inbound and Outbound, Offline/Oline Agent- Manage and insure the rate disparity and yield promotion- Revenue management- Benchmarking- Assisting manager and attending meetings- Build relationship through Agents local and international - Giving training to interns



Angkor Village Hotel & Resort / Cambodia

• 1 - 100 Employee

• Senior E-commerce & Reservation

  • Jan 2014 - Jun 2015

  - Handling Inbound and Outbound, Offline/Online Agent - Manage and insure the rate disparity and yield promotion - Benchmarking - Assisting manager's duties and responsibilities - Conducting trainings - Handling Inbound and Outbound, Offline/Online Agent - Manage and insure the rate disparity and yield promotion - Benchmarking - Assisting manager's duties and responsibilities - Conducting trainings



Tara Angkor Hotel

• Cambodia - Siem Reap

• Receptionist & Cashier Officer

  • Jan 2013 - Jan 2014

  - Handling with guest check in/out - Concierge service - Record guests' request on filed - Answering phone - Offer information details to the guests - Handling PMS - Correspondence - Cash Management - Office Administration and filing - Handling with guest check in/out - Concierge service - Record guests' request on filed - Answering phone - Offer information details to the guests - Handling PMS - Correspondence - Cash Management - Office Administration and filing



Golden Temple Villa

• Cambodia - Siem Reap

• Guest Service Officer

  • Jan 2011 - Jan 2013

  - Handling with guest check in/out - Concierge service - Record guests' request on filed - Answering phone - Offer information details to the guests - Handling PMS - Correspondence - Cash Management - Office Administration and filing - Handling with guest check in/out - Concierge service - Record guests' request on filed - Answering phone - Offer information details to the guests - Handling PMS - Correspondence - Cash Management - Office Administration and filing