Kim White
Senior Consultant, Director of Customer Experience at Rali- Claim this Profile
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Bio
Experience
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Rali
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United States
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Software Development
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1 - 100 Employee
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Senior Consultant, Director of Customer Experience
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Oct 2023 - Present
Atlanta, Georgia, United States Responsible for defining Rail’s post-sales motions, which include understanding and managing client expectations, nurturing relationships within each client account, implementing process flow improvements, collaborating on best measures of learning impact, and administering the technical delivery of the Rali solution to create an exceptional customer experience.
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Senior Consultant - Journey Experience Designer
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Jul 2022 - Oct 2023
United States
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Herrmann
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United States
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Software Development
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1 - 100 Employee
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Organizational Consultant
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Feb 2021 - Jul 2022
United States Organizational Consultant, Learning and Development - Develop and deliver blended learning programs that maximize employee potential and growth through application of I/O principles and learning leadership, research methodologies, assessments, and data analytics - Help managers understand their people in the context of the organization’s change requirements - Assess cross-departmental dynamics and build knowledge of interdepartmental dependencies, culture and subcultures, and team… Show more Organizational Consultant, Learning and Development - Develop and deliver blended learning programs that maximize employee potential and growth through application of I/O principles and learning leadership, research methodologies, assessments, and data analytics - Help managers understand their people in the context of the organization’s change requirements - Assess cross-departmental dynamics and build knowledge of interdepartmental dependencies, culture and subcultures, and team dynamics - Develop online learning programs: research, design, and deliver learning content in partnership with Product Team - Thought Leadership: speaker, guest panelist, blogger
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Director, Organizational Product Management
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Jan 2019 - Feb 2021
100% Remote SaaS Company, B2B Develop enterprise solution strategies for common business challenges and develop delivery plans that support cognitive diversity, change management, culture change, engagement, and creativity and innovation. Create application tools for daily use that support proprietary cognitive diversity model and related assessments. Full product life-cycle ownership - from ideation, research, surveys, interviews, data analytics, and training collateral (internal and external) and product launch webinars.
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Product Manager
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Dec 2017 - Jan 2019
Herrmann helps Fortune 500 and Fortune 100 clients increase thinking agility to solve common business challenges such as team productivity, team effectiveness, culture alignment, communication, problem solving, and individual productivity and engagement.
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ISC2
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United States
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IT Services and IT Consulting
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300 - 400 Employee
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Senior Product Manager
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Aug 2012 - Jun 2017
Clearwater, FL (ISC)² is an international nonprofit membership association focused on inspiring a safe and secure cyber world. Product owner for multiple web properties, including product pages for site receiving 6 million+ visits per year. Evangelized the strategic vision, developed MVP, participated in release planning and roadmaps, led cross-functional team of internal, external, domestic, and international stakeholders, provided analytical/technical support for issues impacting customers and key… Show more (ISC)² is an international nonprofit membership association focused on inspiring a safe and secure cyber world. Product owner for multiple web properties, including product pages for site receiving 6 million+ visits per year. Evangelized the strategic vision, developed MVP, participated in release planning and roadmaps, led cross-functional team of internal, external, domestic, and international stakeholders, provided analytical/technical support for issues impacting customers and key internal stakeholders. Show less
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Education
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The Chicago School of Professional Psychology
Master’s Degree, Industrial and Organizational Psychology -
Herron School of Art, IUPUI
Bachelor’s Degree, Fine Arts