Customer Support Associate

• Apr 2022 - Present

Customer Service Agent

• Aug 2021 - Feb 2022

*KEY ACHIEVEMENTS*- Achieved a 99% customer satisfaction rating by promoting personalized messaging to our clients that promoted brand loyalty and trust.- Generated lifetime revenue of up to Ks. 8 Million by intelligently analyzing the customers point on their journey promoting excellent customer support till brand loyalty is achieved.- Surpassed my KPI's by over 110% within the 1st month of service.*DUTIES*- Turn prospects into revenue generating clients and promote brand loyalty.- Air out customer feedback to management level colleagues to ease pain points.- Coordinate with clients and logistics department to promote fast and meticulous product delivery.- Improve response time to enable time efficient problem solving.

Customer Service Representative- Retail

• Nov 2020 - May 2021

*KEY ACHIEVEMENTS*- Collaboratively generated weekly work shifts promoting team work and morale.- Successfully trained new recruits on systems and processes promoting easy onboarding.- Provided exceptional customer service that promoted monthly sales of Ks. 1Millon.*DUTIES*-Encourage sales of goods at the shop through proper customer service techniques.- Ensure proper stock management by input relevant information on the point of sale machine (P.O.S)- Offer trainee education on the roles and duties to be carried out by new recruits.- Receive and sign off on store inventory from suppliers.

Customer Service and Brand Manager

• Jul 2019 - Aug 2020

*KEY ACHIEVEMENTS*- Acquired 2 prospects within 3 months at the farm generating a cumulative annual revenue of over KS. 3 Million.- Increased public visibility of the farms operations by signing up to Google Business and leading development of the company's website that helped secure recognition from top strawberry farmers in the country.- Improved handling and logistics by implementing a quick freeze method that improved shelf life and overall health of the delicate food products.*DUTIES*- Grow client relationships by educating them on the processes from farm to table. Additionally, mitigating their harvest expectations by analyzing weather conditions and predicting outcomes.- Ensure smooth delivery of the farm products to the clients.- Market the brand to attract high end investors and clients.- Generate a monthly financial reports; balance sheets, P&L statements.- Ensure efficient operations collaboratively with the operations manager.