Kimutai Amos
Administrative Assistant at Oriental Mills Ltd- Claim this Profile
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Bio
Credentials
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The Fundamentals of Digital Marketing
Google Digital Skills For AfricaMay, 2022- Nov, 2024 -
Accounting - The Foundation.
EDUCBAMar, 2022- Nov, 2024 -
Digital Skills: Digital Marketing
AccentureNov, 2021- Nov, 2024
Experience
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Oriental Mills Ltd
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Kenya
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Textile Manufacturing
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1 - 100 Employee
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Administrative Assistant
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Jun 2022 - Present
-Compiling Treo Products' sales summary e.g. Lanyards, Shockcords, Buttonholes, Sidlaces e.t.c sales in Excel to be submitted to Kenya Revenue Authority for VAT waiver.-Making invoice copies as per the excel entries and filling them as proof of sales of Treo Products.-Maintaining a yarn stock summary as per issuance for use on production of treo products.-Taking weights of products for use on the sales summary if computer generated weights are not available.-Find and determine weights of goods after delivery from dispatch section if they were not measured.
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Techno Brain BPO / (ITES) Limited
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Kenya
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Outsourcing and Offshoring Consulting
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100 - 200 Employee
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Customer Service Representative
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Aug 2021 - Nov 2021
-Attended to customer queries on phone and resolved them achieving a rise in sales by 15%.-Researched required information using available resources that realized an improvement in customer service provision efficiency.-Provided customers with the required product and service information that led to 75% customer satisfaction rate.-Identified and escalated priority issues following established escalation matrix raising 100% of tickets as per calls received.-Coded 85% of calls as per customer query.-Followed up on customer calls where necessary which accelerated further customer service by 50%.-Received 65+ calls in a 6 hour work day.
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Assistant Credit Officer
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Jan 2020 - Feb 2020
-Recovered loans by calling clients constantly achieving a 60% rise in on-time loan repayments.-Monitored loans to ensure they were repaid as and when due reducing bad debts by 60%.-Marketed company’s products and grew customer base by 20%.-Maintained loan records updating them daily that led to 85%+ rise in loans repaid.-Together with the firm owner, recovered long overdue debts -Recovered loans by calling clients constantly achieving a 60% rise in on-time loan repayments.-Monitored loans to ensure they were repaid as and when due reducing bad debts by 60%.-Marketed company’s products and grew customer base by 20%.-Maintained loan records updating them daily that led to 85%+ rise in loans repaid.-Together with the firm owner, recovered long overdue debts
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Egerton University
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Kenya
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Higher Education
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200 - 300 Employee
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Account Intern
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Feb 2019 - Apr 2019
-Timely responded to student enquiries.-Verified and posted student invoices as soon as they register for a semester.-Confirmed student balances before clearance for graduation reducing pending balances by 70%.-Filed documents and kept them marked filing cabinets for easy retrieval when required.-Cleared students for retakes which achieved 100% compliance -Timely responded to student enquiries.-Verified and posted student invoices as soon as they register for a semester.-Confirmed student balances before clearance for graduation reducing pending balances by 70%.-Filed documents and kept them marked filing cabinets for easy retrieval when required.-Cleared students for retakes which achieved 100% compliance
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Education
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2016 - 2020
DEDAN KIMATHI UNIVERSITY OF TECHNOLOGY (DeKUT)
Bachelor of Commerce - BCom, Accounting and Finance -
2012 - 2015
Tengecha Boys High School
KCSE, A- -
2010 - 2011
Kabigeriet Primary School
KCPE, 346 (B)
Community
