Experience

The Avenue Hotel

• Qatar
• Hospitality
• 1 - 100 Employee

• Front Office Associate / Customer Service Agent

  • Nov 2018 - Present



iBeneficia Business Process Outsourcing Solutions

• Batangas, Calabarzon, Philippines

• Customer Service Representative / Admin Assistant

  • Jul 2017 - Aug 2018

  • Delivers administrative support to make sure of efficient operation in the office. • Completes operational requirements by scheduling and assigning administrative projects and facilitating work results. • Accomplishes administrative duties such as encoding, filing, copying, scanning, binding, etc. • Answers phone calls and emails, schedules meetings and supports visitors. • Supports team by performing tasks related to organization and strong communication. • Maintains supplies inventory by checking stock to determine inventory level, and anticipating needed supplies. • Develops administrative staff by providing educational opportunities, information, and experiential opportunities for growth. Show less



Saudi Airlines Catering Company

• Saudi Arabia
• Hospitality
• 700 & Above Employee

• Service Operations Supervisor / Admin Assistant

  • Jun 2014 - Jun 2017

  • Monitors overall daily service operations of all airport terminal lounges and food outlets by maintaining proper communication with onsite service in charge. • Perform daily administrative and Clerical task in the Airport Lounges Admin Office • Daily reports to supervisors and managers regarding concerns and accomplishments achieved during the operations. • Supports development of Facility, Budget, Cost, Inventory, Purchase reports and other Administrative and Clerical tasks for the department. • Focuses on keen details for seamless and more personal level of service and maintains proper staff distribution per lounge and manages to keep monthly duty rosters. Show less



Batangas State University, Philippines

• Philippines
• Higher Education
• 100 - 200 Employee

• College Instructor

  • Jun 2013 - Mar 2014

  • Maintains complete responsibility for the organization, and projects a self-contained classroom atmosphere. • Evaluates each student’s progress and adjusted strategies accordingly. • Coordinated written, oral, and actual activities and examinations to enhance student’s interactions and critical thinking skills • Implements positive discipline plan which promotes student responsibility, problem solving skills, and student accountability. • Maintains complete responsibility for the organization, and projects a self-contained classroom atmosphere. • Evaluates each student’s progress and adjusted strategies accordingly. • Coordinated written, oral, and actual activities and examinations to enhance student’s interactions and critical thinking skills • Implements positive discipline plan which promotes student responsibility, problem solving skills, and student accountability.



Pico Sands Hotel and Pico De Loro Beach & Country Club

• Hospitality
• 1 - 100 Employee

• Front Office Agent / Concierge

  • Apr 2011 - Jun 2012

  • Greet guests appropriately and follow check in standards • Accept Payment and post accurately to guest folios • Follow set regulations regarding cash handling • Communicate with other departments in a friendly and professional manner • Be aware of local attractions and restaurants and make recommendations to guests • Handle incoming telephone calls • Accurately communicate with other shifts regarding issues arising from day to day operations • Baggage handling for tours and groups • Answer Guest queries • Fulfilling Guest requests Show less



Raffles Hotel Singapore

• Singapore
• Hospitality
• 200 - 300 Employee

• Internship Trainee

  • Dec 2008 - May 2009