Experience

Ahmed El Sallab

• Egypt
• Retail
• 1 - 100 Employee

• Customer Service Representative

  • Nov 2020 - Present

  Maintaining a positive, empathetic and professional attitude toward customers at all times.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions. Maintaining a positive, empathetic and professional attitude toward customers at all times.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.



Physics Academy

• E-learning
• 1 - 100 Employee

• Administrator

  • Sep 2019 - Aug 2020

  Assisted executive leaders in decision-making procedures by creating daily reports .Interpreted management directives to define and document administrative staff processes.Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies Assisted executive leaders in decision-making procedures by creating daily reports .Interpreted management directives to define and document administrative staff processes.Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies



Telecom Egypt

• Egypt
• Telecommunications
• 700 & Above Employee

• Customer Services Agent

  • Apr 2019 - Aug 2019

  Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations. Recommended products to customers and suggested other options if preferred product was unavailable.Adhered to company policies and scripts to consistently achieve call-time and quality standardsAssisted call-in customers with questions and orders Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations. Recommended products to customers and suggested other options if preferred product was unavailable.Adhered to company policies and scripts to consistently achieve call-time and quality standardsAssisted call-in customers with questions and orders