Kimmo Hassinen

Service Coordinator at Solenovo Ltd.
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Contact Information
us****@****om
(386) 825-5501
Location
Finland, FI
Skills

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Bio

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Credentials

  • Certified Scrum Product Owner (CSPO)
    Scrum Alliance
    Feb, 2019
    - Nov, 2024
  • Certified ScrumMaster (CSM)
    Scrum Alliance
    Nov, 2019
    - Nov, 2024

Experience

  • Solenovo Ltd.
    • Finland
    • Information Technology & Services
    • 1 - 100 Employee
    • Service Coordinator
      • Jun 2018 - Present

      Achievements: -ScrumAlliance certified ScrumMaster. -ScrumAlliance certified Scrum Product Owner. Achievements: -ScrumAlliance certified ScrumMaster. -ScrumAlliance certified Scrum Product Owner.

  • Atea Finland Oy
    • Finland
    • IT Services and IT Consulting
    • 300 - 400 Employee
    • Service Desk Team Lead
      • Jan 2014 - Jun 2018

      Atea Service Desk; leader of 1st level Helpdesk team of 15 persons.Responsibilities:-Training of new Service Desk agents-Team guidance and supervision-Monitoring, priorization and coordination of 1st level active incidents and service requests-Creation and update of customer specific technical documents-Operational manager responsibilities-Customer Survey feedback processing-Service Desk representation in operational customer service meetingsAccomplishments:-Definition and creation of customer responsible Helpdesk teams. -Definition and creation of Atea Service Desk workqueues in ServiceNOW-Definition of the Atea Service Desk processes regarding Cisco and presenting them in the Cisco Gold 2015 certification audition Show less

    • Service Desk Specialist
      • Oct 2012 - Dec 2013

      Atea Service Desk; Workstation, printing and mobile services technical support for Atea Finland business customers.Responsibilities:- Active Directory user management- SCCM management (software distribution and workstation remote control)- Microsoft Exchange ja Office365 email management- Windows-workstation support with remote tools (Teamviewer, RDP, Remote Control, Dameware)- HP-printer support and coordination of maintenance requests- Smartphone support (Windows Phone, IOS, Android)- Mobile device administration and device register upkeep with MDM tools (Fromdistance MDM, Afaria) Show less

    • Service Coordinator
      • Nov 2009 - Sep 2012

      Coordination of Atea Finland business customer IT-services and technical support for business customers at general level.

Education

  • Heinola-Instituutti ( Koulutuskeskus Salpaus )
    Merkonomi, Liiketalouden perustutkinto
    1998 - 2001

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