Kimmberly Peters, MSM
Economic Support Program Manager at County of Kenosha, Wisconsin- Claim this Profile
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Bio
Credentials
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Phone-Based Customer Service
LinkedInMar, 2019- Nov, 2024
Experience
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County of Kenosha, Wisconsin
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Government Administration
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100 - 200 Employee
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Economic Support Program Manager
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Jan 2017 - Present
Manage Economic Support department including supervisors, leads, and line staff. Also responsible for hiring, evaluating, and disciplining staff. Administer all Economic Support programs and ensure that programs are administered according to state and federal policies, procedures, and guidelines. Develop policies and procedures necessary to meet service goals of the department. Communicate effectively in both written and verbal form. Plan and facilitate group problem-solving and decision making efforts. Establish and maintain working relationships with the public, community service partners, regional and state staff. Show less
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Kenosha County Economic Support Supervisor
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May 2009 - Dec 2016
Manage Call Center operation for the Economic Support program. Knowledge of Federal and State public assistance laws .Evaluate work assignments and staff performance.Develop and conduct trainings for staff. Maintain strict confidentiality of sensitive matters. Implementation of new and efficient work practices. Strong communication and conflict resolution skills with staff and customers. Communicate daily with team members and partner agencies. Monitors and analyzes performance standards.
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Child Support Investigator
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Dec 2000 - May 2009
Conducted intake interviews regarding non-marital children. Communicated with public assistance programs, social service agencies, court personnel, and law enforcement. Reviewed family court practices with clientele. Located absent parents and verified employer income or other parent identifying information. Conducted setllement discussions or negotiations before court.
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Economic Support Specialist II
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Sep 1998 - Nov 2000
Determined participant eligibility for local, state and federal public assistance programs. Conducted client interviews to gather and verify pertinent information. Maintained case records. Communicated closely with all Wisconsin Works (W2) agency staff and participants, to ensure proper case procedures were followed
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County of Kenosha, Wisconsin/ Southeastern Wisconsin Workforce Development Area
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Kenosha, Walworth, Racine counties
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One Stop Operator
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Oct 2018 - Jul 2019
Coordinated the WIOA American Job Center service delivery, with oversight and monitoring by the Southeast Wisconsin Workforce Development Board. Adhered to all federal and state regulations and policies. Responsible for ensuring a seamless delivery of services from all partners and service providers. Acted as a liaison with the Southeast Wisconsin Workforce Development Board and its staff. Provided service to Kenosha, Racine, and Walworth counties Coordinated the WIOA American Job Center service delivery, with oversight and monitoring by the Southeast Wisconsin Workforce Development Board. Adhered to all federal and state regulations and policies. Responsible for ensuring a seamless delivery of services from all partners and service providers. Acted as a liaison with the Southeast Wisconsin Workforce Development Board and its staff. Provided service to Kenosha, Racine, and Walworth counties
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Education
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2012 - 2014
Cardinal Stritch University
Master of Science in Management (MSM), Business -
1987 - 1994
UW-Parkside
"Bachelor of Arts", Sociology
Community
