Vice President of Professional Development and Principal Consultant

• May 2021 - Present

Principal Consultant

• Oct 2010 - Jan 2022

Linea Solutions is a Los Angeles-based information technology consulting group specializing in program management and business analysis. In my role as Principal Consultant, I establish and execute project processes and metrics for project teams and PMO’s, manage the strategic and operational aspects of large enterprise programs, and direct activities to re-engineer business processes, improve user experience, and facilitate organizational improvement.

Solution Delivery and Engagement Management Consultant

• Jul 2009 - Oct 2010

Provided complex solution delivery and engagement management. A recent project involved working with Coban Technologies and IBM to install and integrate digital in-car camera systems for the Los Angeles Police Department. Provided executive-level leadership and contract management for the project, facilitated project strategy meetings, managed issue resolution and communications with the client management team and ensured completion of project deliverables per client requirements. Provided complex solution delivery and engagement management. A recent project involved working with Coban Technologies and IBM to install and integrate digital in-car camera systems for the Los Angeles Police Department. Provided executive-level leadership and contract management for the project, facilitated project strategy meetings, managed issue resolution and communications with the client management team and ensured completion of project deliverables per client requirements.

IT Services Manager

• Apr 2005 - Jun 2009

Developed business opportunities and managed client executive relationships for the portfolio of IBM Global Technology Services. Led teams to develop, close and transition to delivery complex technology solutions. Expanded existing and created new executive relationships as a trusted client advisor to determine strategies for technology services and drive improved customer satisfaction. Negotiated $100,000 to multi-million dollar services contracts.

Project Executive/Engagement Manager

• Mar 2000 - Apr 2005

Managed multi-dimensional infrastructure projects and project offices, including directing teams of project managers with end-to-end responsibility for systems integration projects. Coordinated and managed the technical activities of project personnel and overall project budgets.• Established standards across the area project management team, including metrics by which to measure continuous improvement in successful delivery of client projects.• Established a framework for project communications and acted as a point of escalation for management. • Conducted business process analysis and facilitated the development of project processes; for example, established a process for standardizing status reporting across the region, which provided management with a greatly enhanced view of the region project portfolio.• Designed and launched a PMO and directed activities for the IBM alliance with a key service provider to determine the co-marketing strategy and develop marketing collateral, which contributed to developing new lines of business for the partnership. Show less

Practice Manager

• May 1998 - Mar 2000

Directed the west coast data center restructure and IT Optimization practices for IBM Global Services, which included defining practice direction, developing business plans and directing the overall engagement and contract management process.• Managed a staff of 20 IT consultants and specialists. Responsible for hiring, setting team goals, and staff development. • Managed large multi-dimensional programs and project offices; including directing delivery teams with end-to-end responsibility for systems integration and development projects. Coordinated and managed the technical activities of project personnel, contract and vendor management, and overall project budgets.• Led an engagement to consolidate data centers for a large healthcare provider. Successfully managed the project's aggressive timeline by identifying critical resource requirements and formulating and executing plans with timely adjustments to resource variations. Realized benefits to the client included assistance in developing tailored infrastructure strategies, cost reduction through infrastructure consolidation, centralization of IT coordination efforts to reduce management complexities, and establishing process improvements.• Consulted on the systems management process re-engineering efforts for a large healthcare provider. Activities included conducting workshops to define and develop a metrics program, the assessment of current change and problem management processes, designing improved processes and assisting the client in writing and deploying the process procedures. Results helped standardize the measurement system and improved service levels to the client’s users. Show less

Project Manager

• May 1996 - May 1998

• Managed a network implementation that included a network design and installation of network equipment. Took over the engagement because the current project manager was being removed due to client dissatisfaction. Completed the project ahead of schedule and within budget with complete client satisfaction, even though the project was four weeks behind schedule at the time I took over. • Consulted on the systems management process re-engineering efforts for a large manufacturing and distribution company. Activities included conducting workshops to define and develop a metrics program, the assessment of current change and problem management processes, designing improved processes and assisting the client in writing and deploying the process procedures. Results helped standardize the measurement system and improved service levels to the client’s users. Show less