Experience

Woven by Toyota

• Japan
• Software Development
• 700 & Above Employee

• Technical Operations Manager

  • Jan 2022 - Present

  Managed a team of 9 technical operators and release coordinator to successfully test the latest experimental data driven planner on closed course to public roads Collaborated on an extensive escalation process with safety engineers, compliance, legal team members and engineers Collaborated with cross-functional teams to align OKRs, policies, end goals with shared resources when transitioning through the merger and acquisition Managed a team of 9 technical operators and release coordinator to successfully test the latest experimental data driven planner on closed course to public roads Collaborated on an extensive escalation process with safety engineers, compliance, legal team members and engineers Collaborated with cross-functional teams to align OKRs, policies, end goals with shared resources when transitioning through the merger and acquisition



Lyft

• United States
• Ground Passenger Transportation
• 700 & Above Employee

• Fleet Coordinator | Operations Lead

  • Jun 2019 - Present

  -Managing over 50 team members’ calendars, and prioritizing engineers’ requests and development tests -Contributed in simplifying daily procedures to minimize over complicating driver responsibilities Managing a project to ensure drivers’ safety by developing a recurrent training program, and conducting audits -Collaborating with research scientists to develop test cases for data collection on drivers’ performance, and the reliability of our current driver monitoring system -Tracking drivers’ mileage, tests progress and duration to improve operations efficiency -Thoroughly understand accurate knowledge of Lyft’s complex autonomous technology and stay up to date on the countless daily changes Show less



drive.ai

• United States
• Software Development
• 1 - 100 Employee

• Operations Lead

  • Dec 2017 - Jun 2019

  -Developed Operational Design Domains for 6 autonomous vehicle operation locations. Scope included creating nominal routes, collecting raw video footage and mapping the region of interest -Contributed in developing new driver and remote operator interface designs through design reviews and iterative testing with human factors engineering team -Spearheaded Texas deployment team logistics for autonomy operations. Responsibilities included autonomous vehicle routes, driving behavior research, and troubleshooting vehicle behavior bugs -Contributed to high-level mileage accumulation with a small, core team of 5 members in 2017 (3rd most autonomous miles collected by a self-driving car company in CA 2017) -Conducted demonstrations with the Business Development Team for high profile guests, government officials, investors, competitors and partners with accurate knowledge of Drive.AI’s complex autonomous technology -Developed validation and verification test plans to ensure that the vehicle and engineering deliverables meet the company’s safety standards Show less



Waymo

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Senior Operations Specialist

  • Mar 2015 - Nov 2017

  Autonomous Vehicle Trainer -Contributed in simplifying daily procedures to minimize overcomplicating driver responsibilities in the field and adhering the engineering team’s daily requests -Developed regimented training programs and instructional classrooms for newly onboard team members to maintain consistency throughout the fleet -Constantly updated software and hardware technology as sensor suite evolves and relaying to new team members -Designed driver’s checklist to expedite team members' efficiency and effectiveness, and to maximize time for research and development to achieve milestones -Improved emergency procedures to deprecate human errors, encompass professionalism and provide efficiency for drivers when in an accident -Trained a growing team of over 50 operators while maintaining a near flawless safety record with detailed and unbiased reports to management daily Technical Operations Specialist -Expert in Waymo’s proprietary software and front-end user experience, with a refined understanding of intended performance of autonomous vehicle behavior -Researched complexities of raw field data with autonomous software and hardware while ensuring the safety of fellow employees, passengers, the public and over 5 million dollars' worth of company assets -Conducted demonstrations for high profile guests, government officials, investors, competitors and partners with accurate knowledge of Waymo’s complex autonomous technology -Experienced in creating and maintaining the relationship between fleet maintenance, mobile fleet operations, and support agents -Managed daily mapping tasks and operated various vehicles in multiple platforms, 6-8 hours a day, to safely collect data and provide feedback on new software features and hardware -Administered remote assistance to safely monitor different vehicles to multiple locations at once i.e Mountain View, Phoenix, Castle Air Force Base, Austin, Kirkland Show less



Bank of America

• United States
• Banking
• 700 & Above Employee

• Professional Teller | Operations Lead

  • Jun 2010 - Mar 2015

  -Processed bank transactions for customers with accuracy and superior customer service -Trusted with the most complex customer service issues as a result of scoring regional top 10% in accurate balancing, customer experience and sales. -Contributed to a positive team environment in the banking center by coaching new hires -Maintained operational integrity and reported fraudulent activities -Selling and redeeming U.S Savings Bonds applications to the Federal Reserves -Adhered to strict safe deposit box operations and guidelines to ensure protection and trust -Assisted with audits and daily balancing of the cash vault and ATM machines exceeding $500,000 -Experience with handling large sums of cash; $20,000-$150,000 Show less



Emilio N. Francisco & Associates Law Firm

• San Jose, CA

• Administrative Assistant

  • Jun 2009 - Nov 2009

  -Perform an extensive array of administrative tasks such as managing attornerys' calendars, travels, and schedule facilities and equipment -Analyzed and settled cases with clients, creditors and legal professionals -Increased efficiency and effective responsiveness into existing operations, and helped define new operational strategies. -Managed communications on multiple platform and various locations between associates and clients and directed incoming calls to appropriate associates -Mentored and trained new team members on the company's program, job duties, and office equipment -Educating clients on our programs and offering alternatives to ensure they maximize the benefits -Utilized computer databases, credit reports, tax, and legal filings to and collect information to update clients' profile Show less