Client Success Manager

• Jun 2023 - Present

Digital marketing company focused on lead acquisition for medical aesthetics. Digital marketing company focused on lead acquisition for medical aesthetics.

Practice Success Manager

• Feb 2023 - May 2023

Responsible for post sales account management and developed strong working relationships with accounts to help improve productivity and increase profitability. Consult accounts on marketing approaches to improve lead volume and conversion rate to increase sales. Support accounts with social media marketing and event planning. Conduct staff sales, social media and marketing training. Collaborated with sales team members to identify growth/sales opportunities and develop strategies to seize them. Show less

Client Services Manager

• Jun 2022 - Mar 2023

Develop and manage the call center department overseeing medical practices across the United States. Create system to increase conversion rate of new leads to booked appointments. Develop and implement staff training and mentoring programs. Manage and direct all aspects of incoming call center operations Develop and manage the call center department overseeing medical practices across the United States. Create system to increase conversion rate of new leads to booked appointments. Develop and implement staff training and mentoring programs. Manage and direct all aspects of incoming call center operations

Influencer Relations Director

• Feb 2020 - 2022

Business Development

• 2018 - 2021

Responsible for the medical clinics sales and daily operations including: medical staff, patient flow, customer service, consulting with new and existing customers to sell aesthetic products and services, patient financing and reports, updating CRM system with continuous patient follow-up and active lead generation through calling and direct email, executing special events, ensuring HIPAA compliance, procedure and protocols, and maintaining inventory. Products and treatments sold include: Botox Cosmetic (Allergan), Voluma, Juvederm, Restylane, Thermage (Valeant Pharmaceuticals), VelaShape, Zerona, CoolSculpting (Zeltiq Aesthetics), Clear + Brilliant, CO2 laser, IPL, Cynosure Apogee Elite laser, Alexandrite Q-switched laser for tattoo removal, vein therapy, scar removal. Show less

Account Specialist

• 2017 - Feb 2020

Support clients meet their business goals through a combination of expert software engineers and agile methodologies that reduce risk and deliver superior results. Set each client up with only the best software engineers who are hard working, high quality, and dependable. Work side-by-side with the CEO to improve marketing, sales and customer service. Support clients meet their business goals through a combination of expert software engineers and agile methodologies that reduce risk and deliver superior results. Set each client up with only the best software engineers who are hard working, high quality, and dependable. Work side-by-side with the CEO to improve marketing, sales and customer service.

Sales Associate/Personal Trainer

• Feb 2015 - Apr 2019

Clinic Manager

• Mar 2017 - Aug 2018

Responsible for managing daily operations in medical office. Manage patient flow and customer service, consulting with new and existing customers to sell aesthetic products and services. Updating CRM system with continuous patient follow-up and active lead generation through cold calling and direct email. Executing special events by setting up, marketing and promoting events. Ensuring HIPPA compliance, procedure and protocols. Maintaining inventory with Allergan, Valeant Pharmaceuticals and Zeltiq Aesthetics. Show less