Experience

Gastonia Nissan Inc

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Business Development/Product Specialist

  • Apr 2018 - Present

  Exceed monthly goals in car sales of 15+ a month, daily appointment setting, and consistently earning top KPI survey scores. Provide optimal customer service with a smile and an exceptional closing ratio. Generated client list using social media marketing and exceptional client referrals. Employ strong negotiation skills to successfully sell a high volume of vehicles. Improve customer’s shopping experience by utilizing product knowledge to provide personalized recommendations that lead to increased sales revenue. Engage with potential customers via phone, internet, and face to face, Process consumer credit applications. Assisted with the approval process and processed customer contracts. Worked with Eleads CRM, and Microsoft Office platforms Show less



You Move Me

• Canada
• Consumer Services
• 100 - 200 Employee

• Assistant Manager

  • Jan 2015 - Apr 2018

  Collaborated with the manager and owner to ensure daily move schedules were created. Engage with new customers via phone to provide welcome calls prior to service. Provide professional and friendly customer service during on-site assessments. Prioritize customers during job completion follow-up calls to improve customer satisfaction. Process customer claims. Organized crew dispatches effectively to ensure exceptional service experience for customers. Worked with Microsoft Office platforms Show less



Bojangles'​ Restaurants, Inc.

• United States
• Restaurants
• 700 & Above Employee

• Team Trainer

  • Oct 2013 - Nov 2014

  Ensured that all crew members were trained in duties including, procedures, performance and timing. Up-sold additional menu items, beverages and desserts to increase restaurant profits. Effectively resolved customer food or service issues. Correctly received orders, processed payments and responded appropriately to customer concerns. Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps. Served fresh, hot food with a smile in a timely manner. Show less