Experience

Generations Escrow

• United States
• Real Estate
• 1 - 100 Employee

• Senior Escrow Officer

  • Mar 2020 - Present



Southwest Escrow / Realty ONE Group

• Temecula California

• Manager/Escrow Officer

  • Nov 2018 - Mar 2020



Escrow Options Group, Inc.

• United States
• Real Estate
• 1 - 100 Employee

• Escrow Officer

  • Aug 2014 - Jun 2016

  All escrow processing from beginning to end using the RPA as the road map. Ensuring the Preliminary Title Report is clear, order all documents as required by the contract. Opening escrows with Title to closing/disbursing. Coordinate with all entities to meet closing dates for a smooth closing. Developing relationships with Listing/Selling Agents, Title, Lenders, Buyers and sellers. Manage the Trust Account banking for the office. Sales/Refi's (Conv./FHA) Short sales Exchanges

• Escrow Officer

  • Aug 2014 - Jun 2015



Homestead Escrow, Inc.

• Laguna Beach

• Administrative Asst

  • Nov 2010 - Jul 2014

  All escrow processing from beginning to end using the RPA as the road map. Ensuring the Preliminary Title Report is clear, order all documents as required by the contract. Opening escrows with Title to closing/disbursing. Coordinate with all entities to meet closing dates for a smooth closing. Developing relationships with Listing/Selling Agents, Title, Lenders, Buyers and sellers. Manage the Trust Account banking for the office. Sales/Refi's (Conv./FHA) Short sales Exchanges All escrow processing from beginning to end using the RPA as the road map. Ensuring the Preliminary Title Report is clear, order all documents as required by the contract. Opening escrows with Title to closing/disbursing. Coordinate with all entities to meet closing dates for a smooth closing. Developing relationships with Listing/Selling Agents, Title, Lenders, Buyers and sellers. Manage the Trust Account banking for the office. Sales/Refi's (Conv./FHA) Short sales Exchanges



KB Home

• VP Customer Service

  • Jun 1992 - Nov 2006

  PROFESSIONAL HIGHLIGHTS • Directed a company’s customer service team to reduce the sign off average of a warranty claim from 30 days to 7 days, improving the Customer Satisfaction Index (CSI) rating from 31 to 11. • Improved retention from 45% to 15% by offering continual feedback and mentoring employees. • Developed and implemented quality standards, resulting in the NAHB rewarding a builder with the first certification from the organization in Arizona and the reduction of home warranty costs from 1% to .75%. • Reduced funds spent on warranty claims from $165 per claim to $69 per claim. • Directed a company to locate and lease two separate customer service field offices, eliminating funds spent on the constant relocation of customer service representatives. • Resolved legal issues through negotiating with homeowners, resulting in the removal of the three residents from a class action lawsuit.