Experience

Natural Pawz

• United States
• Retail
• 1 - 100 Employee

• District Manager

  • Dec 2015 - May 2019

  Managed 18 Houston based stores with an annual volume of over $13,000,000. Oversaw people management strategies for stores in district, including staffing, training, compensation, performance management, corrective action, communication, and recognition. Inspected stores, merchandise, and inventory levels, ensuring adherence to procedures and policies. As a member of a 6-person senior management team – created and Implemented new corrective action and performance review processes and… Show more Managed 18 Houston based stores with an annual volume of over $13,000,000. Oversaw people management strategies for stores in district, including staffing, training, compensation, performance management, corrective action, communication, and recognition. Inspected stores, merchandise, and inventory levels, ensuring adherence to procedures and policies. As a member of a 6-person senior management team – created and Implemented new corrective action and performance review processes and documents, training outlines, salary range increases, bonus plans, training programs, employee incentive programs and written store policies and procedures. Show less Managed 18 Houston based stores with an annual volume of over $13,000,000. Oversaw people management strategies for stores in district, including staffing, training, compensation, performance management, corrective action, communication, and recognition. Inspected stores, merchandise, and inventory levels, ensuring adherence to procedures and policies. As a member of a 6-person senior management team – created and Implemented new corrective action and performance review processes and… Show more Managed 18 Houston based stores with an annual volume of over $13,000,000. Oversaw people management strategies for stores in district, including staffing, training, compensation, performance management, corrective action, communication, and recognition. Inspected stores, merchandise, and inventory levels, ensuring adherence to procedures and policies. As a member of a 6-person senior management team – created and Implemented new corrective action and performance review processes and documents, training outlines, salary range increases, bonus plans, training programs, employee incentive programs and written store policies and procedures. Show less



Follett Higher Education

• United States
• Retail
• 700 & Above Employee

• Regional Manager

  • Jun 2015 - Oct 2015

  Nebraska Book Company sold the College Text Book Stores to Follett in June 2015. Managed 22-store region with annual volume of over $35,000,000. Oversaw people management strategies for stores in region, including staffing, training, compensation, performance management, corrective action, communication, and recognition. Visited campus contacts multiple times, maintaining productive B2B relationships. Educated contacts at campus store locations in business strategies. Inspected stores… Show more Nebraska Book Company sold the College Text Book Stores to Follett in June 2015. Managed 22-store region with annual volume of over $35,000,000. Oversaw people management strategies for stores in region, including staffing, training, compensation, performance management, corrective action, communication, and recognition. Visited campus contacts multiple times, maintaining productive B2B relationships. Educated contacts at campus store locations in business strategies. Inspected stores, merchandise, and inventory, ensuring adherence to procedures and policies. Analyzed financial performance across region. Verified customer service excellence. Projected sales and determined store performance. Developed strategies and budgets to meet financial targets. Established sales and profit goals with each store manager. Remained constantly abreast of each store’s financial situation. Communicated with store managers on program, operational improvements, and policy and procedural changes. Monitored cash flow, inventory levels, security and loss prevention standards, and markdowns/markups, ensuring guideline alignment. Show less Nebraska Book Company sold the College Text Book Stores to Follett in June 2015. Managed 22-store region with annual volume of over $35,000,000. Oversaw people management strategies for stores in region, including staffing, training, compensation, performance management, corrective action, communication, and recognition. Visited campus contacts multiple times, maintaining productive B2B relationships. Educated contacts at campus store locations in business strategies. Inspected stores… Show more Nebraska Book Company sold the College Text Book Stores to Follett in June 2015. Managed 22-store region with annual volume of over $35,000,000. Oversaw people management strategies for stores in region, including staffing, training, compensation, performance management, corrective action, communication, and recognition. Visited campus contacts multiple times, maintaining productive B2B relationships. Educated contacts at campus store locations in business strategies. Inspected stores, merchandise, and inventory, ensuring adherence to procedures and policies. Analyzed financial performance across region. Verified customer service excellence. Projected sales and determined store performance. Developed strategies and budgets to meet financial targets. Established sales and profit goals with each store manager. Remained constantly abreast of each store’s financial situation. Communicated with store managers on program, operational improvements, and policy and procedural changes. Monitored cash flow, inventory levels, security and loss prevention standards, and markdowns/markups, ensuring guideline alignment. Show less



Nebraska Book Company, Inc.

• Wholesale
• 200 - 300 Employee

• Regional Manager

  • Jun 2010 - Oct 2015

  Managed 22-store region with annual volume of over $25,000,000. Oversaw people management strategies for stores in region, including staffing, training, compensation, performance management, corrective action, communication, and recognition. Visited campus contacts multiple times, maintaining productive B2B relationships. Educated contacts at campus store locations in business strategies. Inspected stores, merchandise, and inventory, ensuring adherence to procedures and policies.

• General Manager

  • Dec 2009 - Jun 2010

  Performed store manager job responsibilities. Managed 22 employees with leadership team of two assistant managers and four supervisors. Oversaw all store operations, improved textbook overspending, and increased bottom line. Met sales, payroll, and shrink expectations. Built strong relationship with alumni organization.



Borders

• Retail
• 700 & Above Employee

• General Manager

  • Dec 1994 - Dec 2009

  Led store operations, creating revenue up to $8,000,000. Managed 45-50 employees, with leadership team of two store managers and six supervisors. Oversaw all aspects of location including, hiring, performance managment, merchandising, inventory control, payroll management, and P&L management. Onboarded and trained new store managers for local and other districts. Traveled out to struggling store managers to provide leadership and support. Covered the district for District Manager when… Show more Led store operations, creating revenue up to $8,000,000. Managed 45-50 employees, with leadership team of two store managers and six supervisors. Oversaw all aspects of location including, hiring, performance managment, merchandising, inventory control, payroll management, and P&L management. Onboarded and trained new store managers for local and other districts. Traveled out to struggling store managers to provide leadership and support. Covered the district for District Manager when needed. Show less Led store operations, creating revenue up to $8,000,000. Managed 45-50 employees, with leadership team of two store managers and six supervisors. Oversaw all aspects of location including, hiring, performance managment, merchandising, inventory control, payroll management, and P&L management. Onboarded and trained new store managers for local and other districts. Traveled out to struggling store managers to provide leadership and support. Covered the district for District Manager when… Show more Led store operations, creating revenue up to $8,000,000. Managed 45-50 employees, with leadership team of two store managers and six supervisors. Oversaw all aspects of location including, hiring, performance managment, merchandising, inventory control, payroll management, and P&L management. Onboarded and trained new store managers for local and other districts. Traveled out to struggling store managers to provide leadership and support. Covered the district for District Manager when needed. Show less