Experience

Volunteers of America Western Washington

• United States
• Health and Human Services
• 100 - 200 Employee

• Assistant Program Manager

  • Jul 2022 - Present

  Everett, Washington, United States -Serve as the primary point of contact in the call center for any staff questions or issues that arise -Work closely with 211 Program Manager in the hiring, training, and onboarding of new staff -Work collaboratively with the 211 Program Manager to assess strengths and areas for training needed for employees -Conduct peer call monitoring on a regular basis -Monitor software programs (Vision Link and Extended Reach) to ensure accurate data entry -Act as a liaison between 211 and… Show more -Serve as the primary point of contact in the call center for any staff questions or issues that arise -Work closely with 211 Program Manager in the hiring, training, and onboarding of new staff -Work collaboratively with the 211 Program Manager to assess strengths and areas for training needed for employees -Conduct peer call monitoring on a regular basis -Monitor software programs (Vision Link and Extended Reach) to ensure accurate data entry -Act as a liaison between 211 and other Housing Services teams -Address inContact issues when necessary -Monitor call center scheduling -Fulfill all the job functions of a 211 Information & Referral Specialist when necessary to include: -Responsible for providing information, referral and follow-up for telephone callers concerning available community services and resources that are appropriate to callers' needs for the North Sound Region. -Maintain accurate records, assist in seeking out information, assist in reviewing, developing and indexing pertinent community information, and perform outreach and community building as needed. -Responsible for completing Snohomish County Coordinated Entry (housing) intake assessments. -Responsible for completing screening eligibility for Treasury Rental Assistance Program.

• Lead Information & Referral Specialist

  • Aug 2021 - Aug 2022

  Everett, Washington, United States

• Information & Referral Specialist

  • Mar 2021 - Aug 2021

  Everett, Washington, United States



ABODA

• United States
• Hospitality
• 1 - 100 Employee

• Guest Services Coordinator

  • Nov 2019 - Jan 2021

  Woodinville, WA - Handle guest issues and follow up to ensure guest satisfaction - Report and follow up on all guest maintenance requests. - Email guest reservation information and confirm departure dates. - Input guest and client data into CRM - Schedule tasks in Oscar to the appropriate departments in a timely manner



La Petite Academy

• Education Management
• 700 & Above Employee

• Assistant Director

  • Jan 2018 - Nov 2019

  - Ensure school is an educational, caring and safe environment for children and parents. - Operate within company and state licensing standards - Enforce curriculum guidelines with teachers - Recruit, select, train, and retain quality staff - Tour prospective families and build/maintain relationships with existing families - Track and obtain tuition payments; assist with ensuring school is profitable

• Team Lead

  • Oct 2016 - Jan 2018

  - Serve as mentor to teachers while supporting management with daily operations - Follow and enforce company and licensing guidelines - Create fun and interactive learning experiences - Communicate directly with parents and prospective parents

• Lead Teacher

  • Oct 2015 - Oct 2016

  - Maintain a fun and interactive classroom that is clean and organized. - Create lesson plans and conduct regular assessments - Teach preschoolers skills in math, literacy, health, science, art, critical thinking, social and emotional development, and more



Washington Reading Corps (AmeriCorps)

• Literacy Advocate

  • Oct 2014 - Aug 2015

  Bellingham, Washington - Plan and implement interactive literacy programs at Bellingham Boys & Girls Club - Run education programming, manage volunteers, and provide homework help - Provide one-on-one tutoring for at-risk students at Roosevelt Elementary School - Track student progress and compile data to create reports - Plan and facilitate literacy-based family nights at the Bellingham Boys & Girls Club - Act as a liaison between Roosevelt Elementary School and Bellingham Boys & Girls Club



Rebound Families

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Intern & Group Leader

  • Apr 2013 - Aug 2014

  Bellingham, Washington As a Research & Programming Intern: - Organize and maintain scholarship system and refer clients to community resources - Conduct program evaluation and present results to Executive Director - Compile, synthesize, and categorize information for research purposes as well as conducting program evaluation As a Group Leader: - Implement curriculum to teach youth appropriate social skills in a classroom setting - Mitigate behaviors and consequences in a positive way and… Show more As a Research & Programming Intern: - Organize and maintain scholarship system and refer clients to community resources - Conduct program evaluation and present results to Executive Director - Compile, synthesize, and categorize information for research purposes as well as conducting program evaluation As a Group Leader: - Implement curriculum to teach youth appropriate social skills in a classroom setting - Mitigate behaviors and consequences in a positive way and redirect escalated youth - Plan and prepare enrichment activities - Delegate tasks to a team of support leaders Show less