Experience

Girl Scouts of Louisiana - Pines to the Gulf

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Manager of Placement and Data (Sales Operations Analyst)

  • Nov 2022 - Jun 2023

  Shreveport, Louisiana, United States • Built comprehensive Salesforce dashboards to ensure clear and consistent at-a-glance tracking of sales and retention key performance indicators (KPIs) as well as tasks and cases at organization-wide and individual levels • Drafted thorough lead management process and procedure documentation, including standardized interaction naming conventions to enhance precision of status tracking in Salesforce reports • Researched Diversity, Equity, and Inclusion (DEI) policies of 110+ other… Show more • Built comprehensive Salesforce dashboards to ensure clear and consistent at-a-glance tracking of sales and retention key performance indicators (KPIs) as well as tasks and cases at organization-wide and individual levels • Drafted thorough lead management process and procedure documentation, including standardized interaction naming conventions to enhance precision of status tracking in Salesforce reports • Researched Diversity, Equity, and Inclusion (DEI) policies of 110+ other organizations nationwide for Board of Directors and summarized information in pivot tables • Enhanced findings using census data and market segmentation to measure similarity to other organizations • Revamped 3+ customer data collection resources to improve data quality in addition to performing regular data quality maintenance as recommended in Girl Scouts of the USA’s data quality cookbook

• Director of Membership (Director of Sales and Customer Retention)

  • Jan 2022 - Nov 2022

  Shreveport, Louisiana, United States • Compiled and analyzed historical data to determine organization-wide annual membership sales and retention forecasts, goals, and monthly benchmarks, broken down by sales territory • Organized annual early membership renewal campaign that resulted in 16% increase over expected retention benchmarks after two months • Outlined robust departmental yearly plan of work for with campaign timelines and related task assignments in RACI variant matrix • Supervised hybrid team of eight – three… Show more • Compiled and analyzed historical data to determine organization-wide annual membership sales and retention forecasts, goals, and monthly benchmarks, broken down by sales territory • Organized annual early membership renewal campaign that resulted in 16% increase over expected retention benchmarks after two months • Outlined robust departmental yearly plan of work for with campaign timelines and related task assignments in RACI variant matrix • Supervised hybrid team of eight – three onsite and five remote – direct reports, including one department manager, one inside sales specialist, and six outside sales specialists • Transitioned to Manager of Placement and Data due to passion for data quality and analyzation when role was created after identifying widespread data quality issues

• Manager of Recruitment (Manager of Sales)

  • Jun 2021 - Jan 2022

  Shreveport, Louisiana, United States • Promoted to Director of Membership after submitting detailed vision and plan for department direction • Identified need for standardized, data-driven parameters to be used by membership sales team when prioritizing potential community partners and tracking engagement; designed dynamic Airtable database containing 400+ records to meet this need • Automated display of most recent engagement for each potential community partner by learning to write complex nested “IF” formulas •… Show more • Promoted to Director of Membership after submitting detailed vision and plan for department direction • Identified need for standardized, data-driven parameters to be used by membership sales team when prioritizing potential community partners and tracking engagement; designed dynamic Airtable database containing 400+ records to meet this need • Automated display of most recent engagement for each potential community partner by learning to write complex nested “IF” formulas • Collaborated with marketing department on Salesforce campaign creation to electronically capture and effectively sort leads into 5 different categories • Implemented detailed processes and procedures documentation with user-friendly features to reduce confusion and boost efficiency; continually reviewed these to eliminate gaps and increase clarity

• Recruitment Specialist (Sales Specialist)

  • Jan 2019 - Jun 2021

  Shreveport, Louisiana, United States • Promoted to Manager of Recruitment when sales and retention departments merged due to proven sales expertise • Appointed as Recruitment Subject Matter Expert (SME) on organization’s project committee preparing for transition from Salesforce Classic to Salesforce Lightning • Exceeded annual membership sales goals by 9% four months in advance with sales presentation developed after Sandler Foundations 101 training • Boosted conversion with early adoption of lead nurturing via text… Show more • Promoted to Manager of Recruitment when sales and retention departments merged due to proven sales expertise • Appointed as Recruitment Subject Matter Expert (SME) on organization’s project committee preparing for transition from Salesforce Classic to Salesforce Lightning • Exceeded annual membership sales goals by 9% four months in advance with sales presentation developed after Sandler Foundations 101 training • Boosted conversion with early adoption of lead nurturing via text and used statistical data to champion team-wide adoption of this strategy • Interpreted market data to prioritize potential community partners and determine best strategies to grow membership within assigned territory



Keller Williams Northwest Louisiana Realty

• United States
• 1 - 100 Employee

• Realtor

  • Apr 2017 - Dec 2020

  Shreveport, Louisiana, United States • Interpreted market data to determine target sales price of homes • Coordinated all aspects of the home buying process from contract to close • Developed and maintained relationships with potential, current, and past clients



It Works! Global

• United States
• Retail Health and Personal Care Products
• 700 & Above Employee

• Independent Distributor (Direct Sales Representative)

  • Aug 2012 - Apr 2017

  • Recruited, trained, and managed a team of other distributors • Recommended products for potential and existing customers based on their needs and goals



Employment Screening Service

• United States

• Office Manager

  • Feb 2014 - Feb 2016

  Shreveport, Louisiana, United States • Scheduled pre-employment screening appointments for multiple clients • Created reports containing sensitive/confidential information to relay screening results to clients • Utilized Quickbooks for A/P, A/R, and monthly account reconciliation



TGI Fridays

• United States
• Restaurants
• 700 & Above Employee

• Server/Bartender

  • Oct 2011 - Dec 2012

  Shreveport, Louisiana, United States • Provided friendly, fast, and accurate service to guests



Future Homes Of Shreveport Inc

• United States
• Construction

• Bookkeeper

  • Jul 2010 - Feb 2012

  Shreveport, Louisiana, United States • Oversaw all A/P as well as reconciling of multiple accounts