Client Enablement Manager

• Jan 2023 - Present

Senior Client Services Coordinator

• May 2019 - Present

-Collaborate with internal & external account teams to build project plans for delivery & ensure client requests & deliverables are completed in a timely & efficient manner. -Responsible for managing the deliverables & timelines of fulfillment of client contracts.-Develop new & revise existing policies & procedures. -Resolve escalated client issues; identify trends & collaborate with internal teams to help mitigate future occurrences.- Support or lead client retention efforts.-Aid in creation, customization & personalization of client materials.-Assist in onboarding new members of the Implementation team to ensure they will deliver quality service to our clients. Show less

Client Enablement Lead

• Dec 2021 - Jan 2023

-Support Sandler’s largest client accounts to ensure there is a strong delivery & execution of services- Serve as a mentor to the Client Enablement team- Assist in Interviewing, Hiring, & Onboarding

Client Services Specialist

• Jan 2017 - Dec 2018

Veterans Affairs Project Manager Kept close communication with our national VA reps to ensure projects were running on time or if there were any hiccups to be expected. Daily & weekly data transfers. Educated all VA pathologists, oncologists, & office staff on newly-improved encrypted emails. Switching to encrypted emails saved both companies time and money since the alternative was faxing and FedExing reports/paperwork. Kept all VA facilities stocked with our kits. Answered any question they had in a timely, professional manner. Client Services Specialist Checked all information entered on paperwork and in our laboratory information system to make sure everything was accurate. Entered information supplied by client into several Smartsheets in order to easily track sample/patient. When the report was ready, I would check to make sure all demographic/sample information was accurate. Once signed by our medical director, I would send the report to the client and update all systems that the report had been sent. I also sent out failure reports if the sample didn’t pass quality checkpoints. I reached out to clients if samples hadn’t arrived yet, or there was something wrong with the sample & couldn’t be tested. Accessioning I spent time learning accessioning in the lab when they needed help. Working side by side with our lead accessioner, I was able to learn the ropes and cover the position if they ever called out or needed help. When the lead accessioner switched roles, I became a great resource for our new accessioners. Show less

Patient Access Specialist

• Jun 2014 - Jan 2017

• Patient Access Specialist- Johns Hopkins-Dept. of Gen. Surgery • Scheduling appointments- new, pre-op, post-op & follow ups • Coordinating multiple tests & appointments in one day • Verifying insurance • EPIC & Meditech trained • Trained in government & commercial insurance • Trained to collect payment for hyperhidrosis MiraDry procedure • Emotional support for grieving & scared patients & family members • Patient Access Specialist- Johns Hopkins-Dept. of Gen. Surgery • Scheduling appointments- new, pre-op, post-op & follow ups • Coordinating multiple tests & appointments in one day • Verifying insurance • EPIC & Meditech trained • Trained in government & commercial insurance • Trained to collect payment for hyperhidrosis MiraDry procedure • Emotional support for grieving & scared patients & family members

Patient Access Specialist

• Nov 2013 - Jun 2014

• Patient Access Specialist- Johns Hopkins-Dept. of Gen. Surgery • Scheduling appointments- new, pre-op, post-op & follow ups • Coordinating multiple tests & appointments in one day • Verifying insurance • EPIC & Meditech trained • Trained in government & commercial insurance • Trained to collect payment for hyperhidrosis MiraDry procedure • Emotional support for grieving & scared patients & family members • Patient Access Specialist- Johns Hopkins-Dept. of Gen. Surgery • Scheduling appointments- new, pre-op, post-op & follow ups • Coordinating multiple tests & appointments in one day • Verifying insurance • EPIC & Meditech trained • Trained in government & commercial insurance • Trained to collect payment for hyperhidrosis MiraDry procedure • Emotional support for grieving & scared patients & family members

Community Center & Golf Course

• May 2010 - Aug 2013

• Prepared food for faculty and their families • Housekeeping • Customer service • Emotional support for upset family members • Made, received & put away food & supply orders • Kept logs of inventory & daily profit • Operated beverage cart on golf course • Prepared food for faculty and their families • Housekeeping • Customer service • Emotional support for upset family members • Made, received & put away food & supply orders • Kept logs of inventory & daily profit • Operated beverage cart on golf course

Waitress & Hostess

• Apr 2006 - Aug 2011

• Waitress-took residents’ orders, prepared and delivered food • Hostess-greeted and sat residents in a timely fashion • Emotional support for upset and grieving residents • Responsible for training new employees • Waitress-took residents’ orders, prepared and delivered food • Hostess-greeted and sat residents in a timely fashion • Emotional support for upset and grieving residents • Responsible for training new employees