Experience

Children's Healthcare of Atlanta Cardiology

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Assistant Manager

  • Jul 2014 - Present

• Call Center Su

  • Jul 2012 - Present

  Answers high volume of incoming calls through inbound ACD for appointment requests, directions and multiple inquiries.Schedule appointments appropriate to type of patient visit and area clinic.Transfer and route calls to appropriate departments and personnel.Enter data and operate within appointment scheduling software.Monitor physician and clinic schedules daily.Page on-call physicians with consult information and maintain documentation.Prepare outgoing mail correspondence (New Patient Packets) for new patients.Assist with other duties and projects as assigned.Epic Integration Show less



2011 CCS Medical

• New Customer Enrollment Supervisor

  • Nov 2010 - Oct 2011

  Managed 15-20 customer enrollment specialists that were solely responsible for contacting potential patients to sign-on to the CCS Medical program for urinary catheters, ostomy and incontinence supplies. Coordinates and managed relations between account executives and national account managers. Efficiently and accurately verifies, reviews, documents and completes patient enrollment forms for each account using PIMS system management. Increased accuracy percentage consistently by 48% throughout tenure. Successfully met and exceeded expectation and goals for new patient Sign-on, Quality/Accuracy and phone call productivity. Ongoing training and maintenance of Medicare, Medicaid and Private Insurance regulations and requirements. Maintain attendance, payroll and schedule of NCE employees on weekly basis. Conducts routine staff meetings to promote educational programs and in-house meetings on product information and new procedures. Conflict resolution specialist between staff, patient and product issues. Successful adherence to HIPAA guidelines, company privacy and confidentiality policies. Show less



CCS

• Home Health Care Services
• 500 - 600 Employee

• New Customer Enrollment Supervisor

  • 2010 - 2011



Gentiva Healthcare

• Accounts Receivables Supervisor

  • Nov 2005 - Jun 2010

  Managed 12.5 million accounts receivables for durable medical equipment and pharmacy products for Southern Region. Decreased AR by 35% through hardcore collections, verification and prior authorization implementation.Ongoing training and development of billing and collections staff to decrease employee turnaround. Maintain contact with insurance companies and administrators of state and federal programs as department liaison and troubleshooter of exceptional reimbursement problems. Exceeded 100% collections goal consistently for 3 years and decreased day sales outstanding to 75 day national average. Show less

• Intake Manager

  • Feb 2002 - Nov 2005

  Daily supervision of 25 customer service representatives to ensure that all incoming telephone calls from referral sources are promptly answered and responded to. Successful development and implementation of new telephone triage system resulting in 100% customer service satisfaction based on field survey. Oversees that all potential payer sources are identified and established as primary payer. Documents demographic, clinical and payer information on all inquiries and determines coverage availability for third party, non-governmental payers. Assists the Director in implementing/maintaining operational procedures to ensure compliance with internal controls, legal and regulatory mandates. Show less



Apria

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Customer Service Supervisor

  • Aug 1995 - Feb 2002

  Daily supervision of 10-15 customer service representatives. Implementation and maintenance of asthma intervention program resulting in 40% increase in referral sales and reimbursement. Ongoing payer, procedural and reimbursement training of staff. Troubleshoot payer information for timely release of reimbursement. Participates in performance improvement activities and provides back up support to staff. Provides information that enables the collection and root cause analysis of data to identify opportunities. Show less



Olsten Kimberly Quality Care

• Respiratory Therapy and Medical Equipment Coordinator

  • May 1990 - Aug 1995

  Consult with insurance companies and physicians to ensure proper patient care. Coordinate the delivery and maintenance of medical equipment. Register certificates of medical necessity for patients with appropriate agencies. Training and development of new employees. Consult with insurance companies and physicians to ensure proper patient care. Coordinate the delivery and maintenance of medical equipment. Register certificates of medical necessity for patients with appropriate agencies. Training and development of new employees.