Experience

La Marina NYC

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Customer Experience Manager

  • Jun 2015 - Present

  As La Marina NYC's Customer Experience Manager, I have several, vital responsibilities, including but not limited to: -Head of the Customer Service Team -Running training programs weekly on how to properly ensure a fulfilled and dazzling eating experience for our customers -Recruiting new staff -Listening to the many joys and very little woes of our vast clientele -Completing customer demands -And above all, ensuring complete customer satisfaction! As La Marina NYC's Customer Experience Manager, I have several, vital responsibilities, including but not limited to: -Head of the Customer Service Team -Running training programs weekly on how to properly ensure a fulfilled and dazzling eating experience for our customers -Recruiting new staff -Listening to the many joys and very little woes of our vast clientele -Completing customer demands -And above all, ensuring complete customer satisfaction!



Major Restaurant Group, Inc.

• Orlando, Florida Area

• Assistant Manager- Private Events

  • Oct 2010 - Apr 2015

  I began my career at Major Restaurant Group, Inc. in 2010 as a hostess. Over the five years I worked there I held varying positions, including Reservations Lead for 2 years, until I was promoted to Assistant Manager of Private Events in 2013. My various positions included aspects such as to: -Ensure customer satisfaction -Manage staff responsible for event coordination activities. - Coordinate details of events such as conferences, weddings, birthdays, anniversaries, charity events, surprise parties, trade shows, sales meetings, business meetings, employee appreciation events and virtual events. -Hire, train, and educate staff on proper event procedures. -Hire bartenders and wait staff. -Work with guest of honor to ensure all requests are met. -Promote the event using flyers, cold calling, and social media as examples of ways to spark attention. -Analyze event performance and prepare metrics presentation. -Define company brand through events. -Ensure staff is adequately prepared for event.. -Ensure day of event goes smoothly. -Set up booths, flowers, decorations, and other event decor. -Plan menus, order food, and hire chefs or caterers. -Sample food, including main dishes and desserts. -Give final approval for items such as music and menus. Show less