Experience

Energy-Tec

• Australia
• Utilities
• 1 - 100 Employee

• Client Services Officer

  • Feb 2020 - Present

  Responsibilities and duties:Complete priority meter reading reportsMaintain a high degree of accuracy and attention to detail when auditing meter readingsDeliver accurate meter reading data, utility reconciliation, bill generation and reporting servicesAssisting clients with query’sAuditing meter readingsAct with integrity with all client interactionsUnderstanding metering, Including Solar, Rebs, Sub meters, interval, smart meters and AMRIdentifying error’sHaving knowledge of regulatory frameworks



Stellar

• Australia
• Outsourcing and Offshoring Consulting
• 300 - 400 Employee

• Customer Solution Specialist/ Financial Hardship

  • May 2017 - Feb 2020

  Responsibilities and dutiesAssisting customers with query’sMulti-task to assist and satisfy customer needs in a courteous and friendly wayProviding customer solutions over the telephoneAct with integrity with all customer interactionsUnderstanding metering, Including Solar, Rebs, Sub meters, interval and smart metersUnderstanding and being able to advise customers of Time of use tariffs eg smart homeplanUsing SOP, CStar and ISU to process tasks within the client’s service commitmentIdentifying error’sHaving knowledge of regulatory frameworks