Kimberly Ursell
Customer Service Manager at Constructionline- Claim this Profile
Contact Information
us****@****om
(386) 825-5501
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Location
Basingstoke, Angleterre, Royaume-Uni, GB
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Bio
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Credentials
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Holding Your Team Accountable
LinkedIn -
Bill George on Self-Awareness, Authenticity, and Leadership
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Using Assessments to Hire Customer Service Reps
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Become a Manager
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Coaching and Developing Employees
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Become a Customer Service Manager
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Leading a Customer-Centric Culture
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Managing Customer Expectations for Managers
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Managing a Customer Contact Center
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Managing a Customer Service Team
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Customer Service: Knowledge Management
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Operational Excellence Foundations
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Quality Standards in Customer Service
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Business Process Improvement
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Leading a Customer Service Team
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Performance Management: Setting Goals and Managing Performance
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Creating a Leadership Development Program
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Developing Managers in Organizations
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Developing a Learning Mindset
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How to Design and Deliver Training Programs
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Learning How to Increase Learner Engagement
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Measuring Learning Effectiveness
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Organizational Learning and Development
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Train the Trainer
LinkedIn
Experience
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Constructionline
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United Kingdom
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Construction
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1 - 100 Employee
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Customer Service Manager
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sept. 2021 - - aujourd’hui
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Product Training and Adoption Manager
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mars 2020 - sept. 2021
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Product Manager
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janv. 2019 - mars 2020
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CRM Administrator
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nov. 2011 - janv. 2019
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CRM Administrator & Lead Tester
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nov. 2011 - janv. 2017
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Spectro | Jet-Care
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United Kingdom
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Aviation & Aerospace
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1 - 100 Employee
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Program Support Assistant
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juil. 2005 - nov. 2011
Trending and reporting aircraft engine data Trending and reporting aircraft engine data
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Education
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1994 - 1999
Park Community School
Community
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