Information Technology Project Manager

• Dec 2019 - Present

Systems Administrator

• Aug 2016 - Dec 2019

Assist users with SharePoint support calls, i.e: access issues, leveraging web partsAssist business with the migration of documents from file shares, other platforms or other SharePoint site collections Design landing pages, site collections, lists, etc. for team sites on request Monitor site usage and follow up status of projectsWork with network administrator on the creation of AD security groups and/or configurationCreate SharePoint groups and assign permissions as set by Farm Administrator Office 365 administration; assign/remove users and groupsConcur Solutions Administration; assign/remove users and permissions, as well as provide support for creating expense & invoice reports.Prepared training documents and videos for Concur Solutions end user support. Show less

Sr. IT Coordinator

• Apr 2012 - Aug 2016

Work with employees to provide desktop support.Track issues to identify errors, investigate, and resolve in incident management systemEMR Support and Training onsite at facilities Create Knowledge Based documentation and User GuidesWorks with management and other departments to implement successful lT plansAssists IT Manager with various guidelines for evaluating IT systemsAssists in budgeting IT expenses, including the purchase of new equipment and software when necessaryInstructs other IT professionals and assigns other projects/tasks as neededTrains staff and orients them on how to use computer software, hardware, and departmental policiesPrepares regular reports for management staff and attends meetings to report findings Show less

Technical Support Specialist

• Aug 2008 - Apr 2012

Work with employees to provide desktop support. Track issues and their resolution in incident management system. Troubleshoot and reproduce existing issues. Regularly update clients regarding the resolution and/or status of pending issues. Train new clients and employees as required. Assist in building knowledge base as well as testing for accuracy, functionality & completeness of new solutions and product enhancements. Support other business need as required: administrative duties, human resource collaboration, accounts receivable, and collections. Troubleshoot and reproduce existing issues. Regularly update clients regarding the resolution and/or status of pending issues Show less