Experience

KORITE International

• Canada
• Retail Luxury Goods and Jewelry
• 1 - 100 Employee

• Sales Coordinator

  • May 2022 - Present

  • Act as a primary point of contact for retailers, addressing inquiries, providing product information, and resolving issues promptly to enhance client satisfaction and loyalty. • Manage a diverse portfolio of cruise industry clients. • Coordinate and manage sales orders, from order placement to delivery, ensuring accurate and timely fulfillment while maintaining a high level of attention to detail. • Track sales metrics, prepare sales reports, and analyze data to provide insights for informed decision-making and sales performance evaluation. • Organize and participate in international trade shows and conferences to promote products, build relationships, and expand the customer base. • Maintain up-to-date knowledge of the gemstone industry, competitor offerings, and market trends to provide valuable insights to the sales team. • Collaborate with marketing team to create cruise specific collateral, marketing materials and training presentations. • Facilitate efficient communications with external promotions and sales agencies to increase customer engagement and brand awareness. Show less



Hudson's Bay Company

• United States
• Retail
• 700 & Above Employee

• Social Media Specialist / Specials Events Coordinator

  • Feb 2022 - Apr 2022

  • Developed and executed comprehensive social media plans across multiple platforms, aligning content with brand identity and business objectives.• Created and curated compelling and visually appealing content, including graphics, videos, and written posts, resulting in increased follower engagement, and expanded online presence.• Managed social media calendars, scheduling posts, monitoring trends, and responding promptly to comments and messages to foster meaningful interactions.• Fostered brand loyalty and community engagement by facilitating user-generated content campaigns, contests, and interactive live streaming sessions.• Presented regular reports showcasing key performance metrics, trends, and actionable insights to stakeholders and management.• Utilized Salesfloor to enhance customer engagement and drive sales by offering virtual personal shopping appointments, notifications of special events and limited time sales. • Launched "Local Vendor" program in-store in collaboration with Executive Marketing Manager. Sourced, on-boarded, setup in-store display, restocked merchandise and promoted brands on social media. Show less

• Associate Lead

  • Mar 2021 - Feb 2022

  • Spearheaded daily retail operations, managed associates in various departments to achieve sales targets, uphold visual merchandising standards, and provide top-notch customer service.• Demonstrated expertise in employee training, development, and performance management, resulting in enhanced team efficiency, customer engagement, and employee satisfaction.• Collaborated closely with management to execute marketing and promotional strategies, contributing to successful product launches and seasonal campaigns.• Actively contributed to loss prevention efforts, identifying potential security risks and training associates on theft prevention and inventory control measures.• Successfully resolved customer complaints and concerns, exhibiting strong problem-solving skills and a customer-centric approach to maintain customer satisfaction. Show less

• Special Events Coordinator

  • Aug 2019 - Feb 2021

  • Conceptualized and coordinated a diverse range of in-store events, including fashion shows, VIP shopping experiences, cosmetic galas, and gift registry initiatives dedicated to elevating guest experience, driving sales to respective department and increase brand awareness.• Skilled in budget management, ensuring cost-effective event planning while maintaining the highest standards of quality and guest experience.• Negotiated with vendors, securing contracts, and overseeing event logistics, including catering, audiovisual setup, décor, and entertainment.• Created detailed event timelines, managed schedules, and coordinated teams to ensure smooth event operations and on-time delivery.• Curated content for store-level social media platforms, optimizing Facebook and Instagram to drive traffic and promote time sensitive sales.• Designed comprehensive print and digital marketing collateral.• Collaborated with the national events team headquartered in Toronto, submitted for budget approvals aligned with my proposals, orchestrated supplementary media exposure, and meticulously executed assigned directives. Show less



KALLATI Jewelry

• United States
• Retail
• 1 - 100 Employee

• Trunk Show Host

  • 2018 - 2019

  • Organized and executed captivating trunk show events onboard cruise ships on Asian, Mediterranean, and Baltic itineraries, showcasing exclusive merchandise and fostering a unique shopping experience for passengers. • Utilized exceptional communication and presentation skills to engage with passengers, provide product knowledge, and promote showcased merchandise. • Collaborated seamlessly with onboard retail and marketing teams to develop impactful promotional materials, including flyers, announcements, digital signage, and television commercials, generating anticipation and buzz among passengers. • Captured passengers' attention by hosting entertaining and informative fashion shows and presentations, effectively highlighting the features, craftsmanship, and uniqueness of the showcased merchandise. • Leveraged persuasive sales techniques and exceptional customer service to assist passengers in making informed purchasing decisions, leading to consistent achievement of sales targets. • Managed inventory levels and stock availability, coordinating with head office to ensure timely restocking and an uninterrupted shopping experience throughout the cruise. • Collected and analyzed passenger feedback to gauge the success of trunk show events and identify opportunities for enhancement, resulting in continuous improvement of future events. • Collaborated closely with cruise directors, onboard entertainment teams, and retail departments to seamlessly integrate trunk shows into the cruise itinerary, enhancing overall passenger satisfaction. Show less



Royal Media Partners

• United States
• Advertising Services
• 1 - 100 Employee

• Sales Manager/Brand Ambassador/Television Host (Port Shopping Guide)

  • Jun 2014 - Feb 2018

  • Delivered engaging and informative onboard presentations to audiences of 50-400, highlighting the unique shopping opportunities and local specialties available at upcoming port destinations, driving passenger interest and engagement. • Demonstrated exceptional product knowledge, offering expert advice on shopping options and merchandise quality, ensuring passengers made well-informed purchasing decisions. • Exemplified consistent excellence by consistently surpassing weekly sales targets, contributing to net revenue of $50-200k per cruise. • Orchestrated and oversaw operations for the onboard shopping TV channel, producing brand-specific commercials and seminars using a teleprompter and ad lib. Crafted innovative scripts for commercials spotlighting products and upcoming events. • Elevated guest experience by exceeding expectations in an onboard concierge capacity, addressing and surpassing client relations needs by using strong communication and interpersonal skills. • Hosted and facilitated shopping excursions, guiding passengers to recommended stores, sharing historical and cultural information, and ensuring a seamless and enjoyable shopping experience. • Skillfully facilitated in-store guest interactions, adeptly addressing objections and skillfully closing sales. • Nurtured productive partnerships with merchant collaborators through weekly meetings, ensuring that promotional and sales objectives were not only met but exceeded. Pioneered inventive strategies to drive business growth. • Managed back-of-house operations including print requests, venue reservations, supply procurement, copywriting for advertising mediums, scheduling television appearances, and coordinating broadcast schedules. • Benefited from mentorship under esteemed industry leaders, honing skills in sales, marketing, and leadership. • Successfully recruited, trained, and supervised a team of part-time workers, fostering a collaborative and productive work environment. Show less



Flight Centre Travel Group

• Australia
• Travel Arrangements
• 700 & Above Employee

• International Travel Consultant

  • Feb 2014 - Jul 2014

  • Accomplished travel agent with a proven track record of delivering exceptional customer service and personalized travel solutions to diverse clientele. • Proficient in providing end-to-end travel planning, booking, and advisory services, ensuring seamless and memorable travel experiences. • Extensive knowledge of domestic and international travel destinations, airline routes, accommodations, and travel regulations. • Demonstrated expertise in crafting customized itineraries, securing reservations, and coordinating travel logistics for individuals, families, and groups. • Consistently met and exceeded sales targets through effective communication, relationship building, and tailoring travel packages to meet clients' preferences and budget. • Collaborated with airlines, hotels, car rental companies, and tour operators to negotiate competitive rates. • Used industry-leading reservation systems and travel technology to research, book, and manage travel arrangements efficiently. • Expertly handled complex travel requests, including multi-destination itineraries, special occasions, and group travel. • Proactively stayed updated on travel trends, destination offerings, and industry developments to provide accurate and timely travel advice. • Provided detailed travel documentation, including itineraries, tickets, visas, and insurance information, ensuring clients were well-prepared for their journeys. • Effectively resolved travel-related issues, including flight disruptions, itinerary changes, and unforeseen challenges, with a focus on client satisfaction. • Consistently received positive feedback from clients for exceptional service, attention to detail, and dedication to creating memorable travel experiences. Show less



Starboard Cruise Services

• United States
• Retail
• 700 & Above Employee

• Promotional Ambassador

  • Jun 2012 - Jan 2014

  • Innovatively produced and presented the live "ShopOnboard Shopping Show" during the Australian season on Voyager of The Seas, effectively educating viewers and driving business for upcoming promotions. • Devised a marketing strategy grid for daily and hourly sales events at The Shops Onboard, strategically leveraging guest buying trends and creating a sense of urgency. • Orchestrated the setup and execution of daily sales events, ensuring a diverse and ample merchandise selection to cater to guest preferences. • Actively hosted product unveilings, conducted informative seminars, organized enticing raffles, and engaged with guests through continuous microphone interaction to amplify the visibility of events and offerings at The Shops Onboard. • Proficiently marketed and sold a diverse range of products, including but not limited to liquor, fine jewelry, watches, costume jewelry, perfume, and cosmetics. • Pursued advanced training to attain certifications as a specialist in fine jewelry, watches, and beauty products, enhancing expertise and customer interactions. Show less



Chris James

• Kingston, Ontario

• Menswear Inventory Controller

  • Dec 2011 - Jun 2012

  Inventory Monitoring Stock Replenishment Order Placement Receiving and Inspection Visual Merchandising Support Inventory Accuracy Sales Analysis Promotion and Seasonal Planning Inventory Software Management Staff Training Customer Service Data Analysis Inventory Monitoring Stock Replenishment Order Placement Receiving and Inspection Visual Merchandising Support Inventory Accuracy Sales Analysis Promotion and Seasonal Planning Inventory Software Management Staff Training Customer Service Data Analysis



Kingston This Week

• Canada
• Newspaper Publishing
• 1 - 100 Employee

• Journalist

  • Jun 2005 - Feb 2009

  Completed two Co-op Terms - 1 summer placement, 1 part-time school year placement. Hired as freelance Journalist after completion of placements. Responsibilities: Research, Proofreading and Fact-Checking Assisting in Writing and Editing Pitch Story Ideas Photography Assist in Layout and Design Attend Events and Press Conferences Work closely with senior journalists, editors, and other team members to ensure cohesive and high-quality content Completed two Co-op Terms - 1 summer placement, 1 part-time school year placement. Hired as freelance Journalist after completion of placements. Responsibilities: Research, Proofreading and Fact-Checking Assisting in Writing and Editing Pitch Story Ideas Photography Assist in Layout and Design Attend Events and Press Conferences Work closely with senior journalists, editors, and other team members to ensure cohesive and high-quality content



Campus Crew

• Assistant Manager

  • 2009 - 2009



Roots Canada Head Office

• E-commerce, new media and digital marketing Intern

  • Oct 2008 - Dec 2008



Campus Living Centres

• Canada
• Higher Education
• 200 - 300 Employee

• Residence Advisor

  • Aug 2008 - Dec 2008