Experience

Inclusa, Inc.

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Community Resources Coordinator

  • Feb 2018 - Present

  Working under WI DHS guidelines for Family Care, manage long term case load of members from ages 20-100 with physical and developmental disabilities and mental health diagnoses. Case management includes: performing in person social assessments, completing monthly phone contacts and quarterly in person visits, develop and complete ongoing review of care plan, ensure authorized services meet needs and preferences, monitor health and safety needs and respond to acute needs. Communicate with internal staff, external service providers, and collaborate as part of Interdisciplinary Team to serve members. Show less



Children's Wisconsin

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Visitation Facilitator

  • Oct 2016 - May 2018

  Provide visitation services to families experiencing out of home care placements or families involved with family court custody issues, observe and document parent-child interactions, report visitation interactions and any concerns to leadership and county workers, conduct orientation to program for new families, work with families to provide guidance and goal setting, supervise on-site drug testing as required Provide visitation services to families experiencing out of home care placements or families involved with family court custody issues, observe and document parent-child interactions, report visitation interactions and any concerns to leadership and county workers, conduct orientation to program for new families, work with families to provide guidance and goal setting, supervise on-site drug testing as required



Eastbay

• United States
• Retail
• 500 - 600 Employee

• Customer Service, Online Customer Service

  • Oct 2012 - Feb 2017

  Maintain all service to customers via email and live chat including providing order information, troubleshooting website issues, and answering questions about products and services, conducting site monitoring, and report site issues and customer service trends to appropriate personnel. Also assist additional departments as needed. Maintain all service to customers via email and live chat including providing order information, troubleshooting website issues, and answering questions about products and services, conducting site monitoring, and report site issues and customer service trends to appropriate personnel. Also assist additional departments as needed.



AseraCare

• United States
• Hospitals and Health Care
• 300 - 400 Employee

• Hospice Volunteer

  • Oct 2013 - Sep 2014

  Provided comfort and support to patients receiving hospice services, including providing companionship, talking with, reading to patients and recalling life events. Provided comfort and support to patients receiving hospice services, including providing companionship, talking with, reading to patients and recalling life events.



Caravel Autism Health

• United States
• Mental Health Care
• 400 - 500 Employee

• Line Therapist

  • Dec 2012 - Mar 2013

  Provided therapy as directed by Senior Staff, followed directions and policies, documented therapies used and recorded success rate during sessions to monitor client progression, worked with the clinical team and families to ensure client progression, and proactively communicated with Senior Staff and therapy team. Provided therapy as directed by Senior Staff, followed directions and policies, documented therapies used and recorded success rate during sessions to monitor client progression, worked with the clinical team and families to ensure client progression, and proactively communicated with Senior Staff and therapy team.



North Central Health Care

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Social Work Intern

  • Jun 2012 - Aug 2012

  Studied under WI state licensed Social Worker in Mount View Care Center, NCHC's nursing home. Performed assessments on residents to determine mood and cognition levels. Provided support and assistance to residents and their families on the Long Term Care unit. Worked with interdisciplinary team to create care plans and form goals to best meet resident needs. Studied under WI state licensed Social Worker in Mount View Care Center, NCHC's nursing home. Performed assessments on residents to determine mood and cognition levels. Provided support and assistance to residents and their families on the Long Term Care unit. Worked with interdisciplinary team to create care plans and form goals to best meet resident needs.



The Women's Community

• Wausau, Wisconsin Area

• Volunteer/Intern

  • Mar 2007 - May 2010

  Answered business and help line calls (refer to outside agencies if TWC not appropriate, give TWC info, take messages, send to vm), provided support and assistance to shelter residents as needed (presence in court, listening at shelter, help find resources and supplies), responded to Sexual Assault and Domestic Violence ER calls (provide support and offer services), assisted in Children, Adult, and Elder Support Groups, and participated in community events (block party, United Way parade). Answered business and help line calls (refer to outside agencies if TWC not appropriate, give TWC info, take messages, send to vm), provided support and assistance to shelter residents as needed (presence in court, listening at shelter, help find resources and supplies), responded to Sexual Assault and Domestic Violence ER calls (provide support and offer services), assisted in Children, Adult, and Elder Support Groups, and participated in community events (block party, United Way parade).