Experience

Exceptional Persons, Inc. (EPI)

• United States
• Non-profit Organizations
• 1 - 100 Employee

• QI Auditor

  • Jul 2019 - Present



Veridian Credit Union

• Banking
• 300 - 400 Employee

• ACH Representative

  • Jun 2017 - Jun 2018

  Waterloo, Iowa Area • Process pre-authorized payments, payroll deductions, and automatic transfers • Post ACH stop payment requests • Download and approve ACH payrolls for numerous companies

• Legal Assistant

  • Jul 2016 - Jun 2017

  Waterloo, Iowa Area • Prepare files from collectors, file the documents through the judicial branch’s electronic system, and send documents to appropriate county sheriff’s offices • Follow up with filed lawsuits by preparing follow up documents: motions, dismissals as applicable • Work queue for deadlines

• Legal Support Representative

  • Jan 2016 - Jul 2016

  Cedar Falls, IA • Assisted with preparing bankruptcy account claims • Processed garnishments, tax levies, and notice of seizure and forfeiture • Responded to subpoenas by compiling requested evidence

• Teller

  • Dec 2013 - Jan 2016

  Waterloo, Iowa Area • Exceed member expectations by handling deposits, withdrawals, transfers, and cash advances with accuracy • Scheduled 18 employees to ensure proper coverage of the teller line, member service desk, and loan offices



Hillcrest Family Services

• United States
• Mental Health Care
• 100 - 200 Employee

• Program Coordinator

  • Jul 2012 - Jul 2013

  Dubuque, Iowa Area • Supervised two residential programs to ensure agency policies and procedures were followed • Scheduled 20 employees in accordance with the union contract and licensing • Handled staff call ins 24 hours a day • Trained fellow staff members on the completion of: o Daily logs o Child Welfare notes o Behavioral Health Intervention Service notes • Educated staff on student care plans and to keep the safety of the clients in mind



Child's Voice

• Intern

  • May 2011 - Feb 2012

  Sioux Falls, South Dakota Area • Gathered data from 10 local schools on therapy, special education programs, and available education testing • Provided feedback on child abuse case reports to identify activities that would benefit the child developmentally



Dakotaland Federal Credit Union

• United States
• Financial Services
• 1 - 100 Employee

• Member Services Representative

  • Jul 2009 - May 2011

  Brookings, SD • Provided excellent customer service to members through account recollection • Handled deposits, withdrawals, and the opening of new member accounts