Experience

Quid Solutions

• Costa Rica
• IT Services and IT Consulting
• 1 - 100 Employee

• Service Management Assistant | Human Resources Specialist

  • Jan 2023 - Present

  Costa Rica

• Junior IT Recruiter | Service Delivery Trainee

  • Oct 2022 - Dec 2022

• Trainee IT Recruiter

  • Apr 2022 - Sep 2022

  Costa Rica



Teleperformance

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Talent Acquisition Specialist

  • Aug 2021 - Apr 2022

  El Salvador - Identifying future hiring needs and developing job descriptions and specifications. - Collaborating with department managers to compile a consistent list of requirements. - Attracting suitable candidates through databases, online employment forums, social media, etc. - Conducting interviews and sorting through applicants to fill open positions. - Assessing applicants' knowledge, skills, and experience to best suit open positions. - Completing paperwork for new hires. -… Show more - Identifying future hiring needs and developing job descriptions and specifications. - Collaborating with department managers to compile a consistent list of requirements. - Attracting suitable candidates through databases, online employment forums, social media, etc. - Conducting interviews and sorting through applicants to fill open positions. - Assessing applicants' knowledge, skills, and experience to best suit open positions. - Completing paperwork for new hires. - Promoting the company's reputation and attractiveness as a good employment opportunity. - Providing recruitment reports to team managers. - Review online portfolios and resumes to pre-screen candidates - Collaborate with hiring managers to identify each position’s requirements - Send recruiting emails and follow up with candidates - Ask for referrals from internal and external networks for hard-to-fill roles - Contact past applicants for new job opportunities - Develop a network of potential candidates and industry professionals - Log candidate information in our Applicant Tracking System and other internal databases

• Customer Service Agent

  • Aug 2020 - Dec 2021

  - Maintaining a positive, empathetic, and professional attitude toward customers at all times via email - Responding promptly to customer inquiries - Communicating with customers through various channels - Acknowledging and resolving customer complaints - Knowing our products inside and out so that you can answer questions - Keeping records of customer interactions, transactions, comments, and complaints - Communicating and coordinating with colleagues as necessary -… Show more - Maintaining a positive, empathetic, and professional attitude toward customers at all times via email - Responding promptly to customer inquiries - Communicating with customers through various channels - Acknowledging and resolving customer complaints - Knowing our products inside and out so that you can answer questions - Keeping records of customer interactions, transactions, comments, and complaints - Communicating and coordinating with colleagues as necessary - Providing feedback on the efficiency of the customer service process - Managing a team of junior customer service representatives - Ensure customer satisfaction and provide professional customer support



TELUS

• Canada
• Telecommunications
• 700 & Above Employee

• Customer Service Agent

  • Apr 2020 - Aug 2020

  - Maintaining solid customer relationships by handling questions and concerns with speed and professionalism - Resolving customer complaints, managing database records, drafting status reports on customer service issues - Data entry and research as required to troubleshoot customer problems



ENGLISH4CALLCENTERS

• Higher Education
• 1 - 100 Employee

• English Instructor

  • Nov 2017 - Apr 2020

  - Organize classroom lectures and coursework - Prepare materials and activities - Assign homework and interesting exercises - Identify students with special requirements and create individualized plans - Provide feedback based on workload and classroom behavior - Research new language teaching methods - Manage classroom crises and resolve conflict - Collaborate with teaching staff and administrators to foster a good student experience



HLB El Salvador

• El Salvador
• Financial Services
• 1 - 100 Employee

• Human Resources Assistant

  • Sep 2015 - Feb 2017

  El Salvador - In charge of payroll for employees. - Manage payments for providers and additional expenses. - Meetings with executive and senior administrative assistants to handle requests and queries from senior managers. - Manage payments for ISSS, AFP spreadsheets and local taxes. - Answer and direct phone calls - Organize and schedule appointments - Write and distribute email, correspondence memos, letters, faxes and forms. - Assist in the preparation of regularly scheduled… Show more - In charge of payroll for employees. - Manage payments for providers and additional expenses. - Meetings with executive and senior administrative assistants to handle requests and queries from senior managers. - Manage payments for ISSS, AFP spreadsheets and local taxes. - Answer and direct phone calls - Organize and schedule appointments - Write and distribute email, correspondence memos, letters, faxes and forms. - Assist in the preparation of regularly scheduled reports. - Develop and maintain a filing system. - Update and maintain office policies and procedures. - Order office supplies and research new deals and suppliers. - Maintain and update contact lists. - Book travel arrangements for employees. - Submit and reconcile expense reports. Show less



Sheraton Hotels & Resorts

• United States
• Hospitality
• 700 & Above Employee

• Recepcionist

  • Dec 2014 - Sep 2015

  - Greet and welcome guests as soon as they arrive at the Spa. - Answer, screen and forward incoming phone calls. - Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures). - Provide basic and accurate information in-person and via phone/email. - Receive, sort and distribute daily mail/deliveries, and supplies. - Order front office supplies and keep inventory of stock - Update calendars and appointmments.