Experience

IPISC--Intellectual Property Insurance Services Corp.

• United States
• Insurance
• 1 - 100 Employee

• Sales Customer Service Representative

  • Jun 2016 - Present

  ● Prepare and proof final proposal of terms for prospective clients ● Assist with policy file maintenance and compliance ● Backup Quantitative Underwriter ● Assist the Marketing Director in preparing and creating marketing collateral, monthly email campaigns ● Maintain marketing calendar ● Schedule and track marketing campaign results through the CRM and analytics tools ● Prepare policy terms and pricing sheets for proposal preparation ● Point person for all IT-related needs of the company ● Manage and reconcile monthly sales tracking spreadsheets



Intellectual Property Patent Prosecution Corp. (IP3C)

• Louisville, Kentucky Area

• Corporate Secretary & Patent Paralegal

  • Aug 2018 - Present

  • Corporate record keeping • Ensures compliance with statutory and regulatory requirements • Work directly with clients filing patents and patent applications with the United States Patent & Trademark Office • Corporate record keeping • Ensures compliance with statutory and regulatory requirements • Work directly with clients filing patents and patent applications with the United States Patent & Trademark Office



DTI Global

• Louisville, Kentucky Area

• Service Specialist

  • 2015 - Present

  •Provide support for miscellaneous requests and flex services •Invest proper effort and QC approach to deliver highest quality work and service •Accurately communicate with client staff and DTI team members regarding commitments, deadlines, challenges, requests, etc. •Deliver on service commitments in a timely and accurate manner •Retrieve, compile, and distribute requested records and information •Responsible for document control and records management throughout the information lifecycle for physical and electronic records •Re-file records, files and record storage containers •Work closely with the client's staff to ensure seamless day-to-day operations as the first line of contact with the client's visitors •Answer incoming telephone calls and direct call traffic to the proper person •Take accurate and complete messages for those employees who may be unavailable •Greet and announce visitors in a friendly and business-like manner



CellTech Electronics

• 4319 broadway st, quincy, il 62305

• Manager

  • Nov 2011 - May 2015

  • Greet customers, build relationships, and assist with their needs • Assists with training of new employees • Answer multi-line phones • Opening and closing of store • Discuss current plans, promotions, phones, and accessories • Assist with inventory processing • Greet customers, build relationships, and assist with their needs • Assists with training of new employees • Answer multi-line phones • Opening and closing of store • Discuss current plans, promotions, phones, and accessories • Assist with inventory processing



The Buckle, Inc.

• United States
• Retail
• 700 & Above Employee

• Intern/Team Leader

  • May 2010 - Apr 2011

  • Greeted customers, assisted with their needs • Facilitated floor moves and wall sets with my own visual ideas • Displayed windows and mannequins with recent merchandise • Assisted in teammate training • Greeted customers, assisted with their needs • Facilitated floor moves and wall sets with my own visual ideas • Displayed windows and mannequins with recent merchandise • Assisted in teammate training



Sodexo

• France
• Facilities Services
• 700 & Above Employee

• Student Manager

  • Aug 2007 - May 2010

  • Greeted customers and served meals • Worked the convenient store at nights taking phone orders and running the cash register • Assisted in training new and current student workers • Prepped food for all meals • Maintained a clean work area at all times • Greeted customers and served meals • Worked the convenient store at nights taking phone orders and running the cash register • Assisted in training new and current student workers • Prepped food for all meals • Maintained a clean work area at all times



Office Extension, Sign Shop, US Cellular

• Rushville, IL

• US Cellular Sales Associate

  • Apr 2003 - Feb 2006

  • Greeted and assisted customers • Discussed current plans, promotions, phones, and accessories • Create invoices, received payments, gave change, and processed credit cards • Process warranty, repairs, and loaner equipment • Opening and closing of store • Assist with inventory processing • Answered multi-line phones • Greeted and assisted customers • Discussed current plans, promotions, phones, and accessories • Create invoices, received payments, gave change, and processed credit cards • Process warranty, repairs, and loaner equipment • Opening and closing of store • Assist with inventory processing • Answered multi-line phones