Experience

McInnis & Holloway Funeral Home Ltd

• Canada
• Consumer Services
• 1 - 100 Employee

• Administration Supervisor

  • Nov 2021 - Present

• Administrator - Service Office

  • Feb 2018 - Nov 2021



Open Door Coaching

• Professional Training and Coaching

• Human Resources Consultant

  • Oct 2012 - Sep 2020

  • Providing interviewing experience and skills to individuals searching for employment• Presents feedback regarding successes and areas in need of improvement• Conducted mock interviews for new immigrants in conjunction with The Calgary Immigrant Educational Society • Providing interviewing experience and skills to individuals searching for employment• Presents feedback regarding successes and areas in need of improvement• Conducted mock interviews for new immigrants in conjunction with The Calgary Immigrant Educational Society



Chili's

• United States
• Restaurants
• 100 - 200 Employee

• Administrative Assistant

  • Feb 2017 - Feb 2018



RCA Diagnostics

• Medical Practices
• 1 - 100 Employee

• Recruitment Coordinator

  • Jun 2014 - Aug 2015

  • Provided full cycle recruitment including: sourcing, selection, interviewing (both in person and phone interviews), reference checks and hiring documentation; to ensure the most highly qualified and best-suited candidates are selected for all positions• Cross Canada Sonographer Recruitment including: presentations to accredited Sonography programs, recruitment of students, sponsorship programs, creation of recruitment information brochure, all travel arrangements, promotional tools• Coordinate conference sponsorships with both provincial and diagnostic professional organizations, such as Sonography Canada, ADMDTT, and CAMRT. • Liaise with Program Coordinators to arrange practicum placements for technologists• Created job postings for all vacant positions• Leverage and maintain application tracking system• Assisted with all the recruitment programs and strategies.• Onboarding of all new hires including: communicating with direct supervisor, operations, IT to ensure all set up coordinated for the new hire start date• Assisted in performance management and terminations of employees• Maintain Sun Life benefits program and Manulife RRSP’s for all eligible employees, including: entering newly eligible employees, making changes to accounts, managing STD and LTD claims, assisting in return-to-work programs, terminating benefits for inactive employees



Big Sky Hospitality Inc.

• General Manager, Guest Experience

  • Sep 2010 - Aug 2013

  • Handles online and walk-in recruitment, orientation and training/development of more than 70 staff and managers.• Conducts annual performance and wage reviews and regular coaching and counselling sessions for staff and managers.• Maintains a 23.5% labour budget on a bi-weekly basis, processes the payroll and benefits of all restaurant staff and handles the scheduling for all staff and managers.• Promotes and provides an excellent guest experience by connecting with guests to inquire about their experience and managing the staff to maintain high standards of customer service and food quality.• Utilizes strong attention to detail when managing the weekly inventory, profit and loss, accounts receivable, restaurant operating profit and daily cash balancing and deposits to ensure monthly budges are met.



Michaels Arts and Crafts

• Front End Supervisor

  • Oct 2005 - Jan 2011

  • Managed a team of 7 people per shift and ensured efficient customer service was provided.• Coordinated with staff to ensure shelves were well stocked and products were organized.• Demonstrated strong attention to detail and organizational skills when handling customer payments, cash deposits, returns and voids. • Managed a team of 7 people per shift and ensured efficient customer service was provided.• Coordinated with staff to ensure shelves were well stocked and products were organized.• Demonstrated strong attention to detail and organizational skills when handling customer payments, cash deposits, returns and voids.



Cara Operations

• United States
• Restaurants
• 1 - 100 Employee

• General Manager, Guest Experience

  • Oct 2009 - Sep 2010

• Assistant Manager, Guest Experience

  • Jul 2007 - Oct 2009



Burger King Corporation

• 1 - 100 Employee

• General Manager

  • Apr 1997 - Jul 2007

  • Managed the recruitment, hiring, orientation, and training/development of more than 35 employees.• Handled the weekly scheduling and bi-weekly payroll for all hourly employees and managers.• Ensured customers had an excellent experience at the store by regularly achieving a 3 minute customer service goal and delivering excellent food quality.• Maintained high standards of Quality Service Controls which include food safety, customer service, promotions and cleanliness, and was audited by Head Office on a quarterly basis.• Completed The Basic and Intermediate Management Training programs, Supervisory Training program, and People the Winning Edge Training program to further my development as a manager.