Experience

hampers.com | carbon neutral gifts

• Customer Service Representative

  • Nov 2022 - Present

  · Dealing with multiple channels, including phone calls, live chat, emails, tickets, and social media. · Responding efficiently and accurately to customers, always offering the highest quality service, with an empathetic, positive, and approachable manner. · Took inbound & outbound calls, and undertaking a range of processing tasks across several platforms, both offline and online. · Dealing with multiple channels, including phone calls, live chat, emails, tickets, and social media. · Responding efficiently and accurately to customers, always offering the highest quality service, with an empathetic, positive, and approachable manner. · Took inbound & outbound calls, and undertaking a range of processing tasks across several platforms, both offline and online.



Jet2.com and Jet2holidays

• United Kingdom
• Airlines and Aviation
• 700 & Above Employee

• Customer Service Representative

  • Feb 2022 - Present

  • Worked as a travel advisor at the UK’s second largest tour operator. • Responsible for taking inbound voice calls from Customers from booking through to departure for their holiday. Most calls I took covered both Sales and Service queries. • Acted as a product expert to assist customers with making the right decisions for them for their holiday, providing them with accurate information, guidance and recommendations, to ensure they booked a holiday to suit their needs. • Worked as a travel advisor at the UK’s second largest tour operator. • Responsible for taking inbound voice calls from Customers from booking through to departure for their holiday. Most calls I took covered both Sales and Service queries. • Acted as a product expert to assist customers with making the right decisions for them for their holiday, providing them with accurate information, guidance and recommendations, to ensure they booked a holiday to suit their needs.


Stint
• Norway
• Wellness and Fitness Services
• Hospitality Assistant

  • May 2021 - Present


Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Sales Assistant

  • Dec 2021 - Sep 2022

  •Customer service advisor, taking inbound calls at a leading technology communications company • Developed good communication skills by connecting with different type of customers. • Ability to adapt to different situations by solving problems e.g. overcoming technical challenges and solving over 50 customer’s problems a day. • Target to sell a certain amount of products a day. • Built strong relationships with customers by exceeding customer expectations. • Developed good product knowledge to maximise sales. •Consulted with customers to develop integrated marketing campaigns based on their needs and objectives. Maintain accurate weekly forecasts within our CRM database. Show less


AfroHairCandy
• United Kingdom
• Personal Care Services
• 1 - 100 Employee
• Customer Service Representative

  • Jan 2020 - Aug 2021