Kimberly Miller, LMSW
Enhanced Student Assistance Program (ESAP) Therapist at STARS- Claim this Profile
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Bio
Dana Connell, MBA
Kim is a standout student. She was not only a top notch student but she was always a professional in the classroom. Kim is organized, has excellent communication skills (verbal and written), and is a pleasure. Her critical thinking skills were always evident in the classroom. Kim would be a dedicated hard worker true asset to any organization.
Dana Connell, MBA
Kim is a standout student. She was not only a top notch student but she was always a professional in the classroom. Kim is organized, has excellent communication skills (verbal and written), and is a pleasure. Her critical thinking skills were always evident in the classroom. Kim would be a dedicated hard worker true asset to any organization.
Dana Connell, MBA
Kim is a standout student. She was not only a top notch student but she was always a professional in the classroom. Kim is organized, has excellent communication skills (verbal and written), and is a pleasure. Her critical thinking skills were always evident in the classroom. Kim would be a dedicated hard worker true asset to any organization.
Dana Connell, MBA
Kim is a standout student. She was not only a top notch student but she was always a professional in the classroom. Kim is organized, has excellent communication skills (verbal and written), and is a pleasure. Her critical thinking skills were always evident in the classroom. Kim would be a dedicated hard worker true asset to any organization.
Credentials
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200 Hour Registered Yoga Teacher
Yoga AllianceJun, 2016- Nov, 2024 -
Licensed School Social Worker (LSSW)
Tennessee Department of EducationJul, 2021- Nov, 2024 -
Licensed Master Social Worker
Tennessee Department of HealthSep, 2021- Nov, 2024
Experience
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STARS
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United States
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Civic and Social Organizations
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1 - 100 Employee
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Enhanced Student Assistance Program (ESAP) Therapist
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Aug 2022 - Present
• Responsible for providing school-based individual therapy and related clinical services for students in their assigned schools• Provides case management and follow-up services with students, parents, school personnel and community professionals, which includes making appropriate referral services, as needed• Collaborates closely with school counselors and/or administrators to identify referrals to the program• Meets with parents/guardians for orientation and intake meetings to review and sign consents and initiate services• Maintains ongoing contact with parents/guardians related to progress toward treatment goals and any other significant developments in treatment• Completes all required clinical paperwork according to deadlines (including assessments, interpretive summaries, treatment plans, safety plans, progress notes, and any other required paperwork) and maintains clinical files• Collaborates with teachers and offers strategies for supporting student’s progress toward treatment goals in their classrooms• Meets weekly with the Clinical Supervisor or Director of Clinical Services to review cases and any issues related to the delivery of services or the ESAP program• Engages in all of these services via telehealth in cases in which in-person meetings and interventions are not possible Show less
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Student Assistant Program (SAP) Counselor
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Aug 2021 - Present
• Facilitates developmentally appropriate individual and support group counseling sessions• Provides case management and follow-up services with students, parents, school personnel and community professionals• Serves and participates on school crisis team• Provides alcohol, drug, violence and suicide prevention/intervention services• Collects and maintains all appropriate student data and completes all required program reporting• Consults with and provides consultative services to faculty members, SRO’s, parents and community persons• Establishes and maintains working relationships with individuals, court services, social service and counseling agencies, public and private associations, and businesses in the community in order to form partnerships and service plans to meet the needs of students and their families as deemed appropriate by STARS Show less
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Metro Nashville Public Schools
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United States
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Education Management
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700 & Above Employee
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School Social Work Intern
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Aug 2020 - Apr 2021
• Provided clinical counseling to individuals, student groups and their families • Provided case management/wrap-around services to students and their families • Collaborated with multidisciplinary school teams to improve attendance and remove social barriers that impede learning • Developed and assisted in the implementation of plans for intervention with students • Referred to data to determine the effectiveness of interventions • Made home visits with other school personnel • Aided students and their parents in navigating the virtual and in-person school environment and barriers caused by COVID-19 Show less
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YWCA USA
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United States
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Non-profit Organizations
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700 & Above Employee
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Domestic Violence Specialist
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Oct 2019 - Apr 2020
• Assessed needs of callers for emergency shelter, determined eligibility for intake and developed transportation plan to shelter if applicable • Provided supportive interactions and information on the dynamics of domestic violence to shelter residents • Conducted intakes, orientation, exit interviews and safety planning with shelter residents • Monitored and secured physical environment of shelter to maximize safety of residents and staff • Identified barriers to success for clients and made appropriate referrals • Maintained accurate and confidential documentation for each caller and client • Facilitated a group for children whose mothers are experiencing or have experienced domestic violence Show less
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MONQ
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United States
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Wellness and Fitness Services
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1 - 100 Employee
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Chief Happiness Engineer
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May 2018 - Aug 2019
• Recruited, mentored and developed customer service agents and nurtured an environment where they could excel through encouragement and empowerment • Turned negative reviews into positive experiences by creatively surprising customers • Partnered with the Fulfillment Team to make sure each order was packed accurately, and provided weekly reporting detailing any packing or shipping errors • Created a customer service dashboard that was updated weekly and shared with the leadership team, to show the customer service team’s efficiencies, wins and challenges • Implemented a fraud protection service on the website, decreased the amount of fraudulent orders fulfilled by more than 50% during the first month of use Show less
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Room in the Inn
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United States
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Hospitality
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1 - 100 Employee
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Winter Shelter Support Coordinator
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Nov 2018 - Mar 2019
• Welcomed hundreds of individuals experiencing homelessness to the Day Center, served as the first point of contact for OTC medication, cold weather gear, showers, resources, etc. • Coordinated with the kitchen staff to conduct an orderly system for serving meals to each participant • Welcomed hundreds of individuals experiencing homelessness to the Day Center, served as the first point of contact for OTC medication, cold weather gear, showers, resources, etc. • Coordinated with the kitchen staff to conduct an orderly system for serving meals to each participant
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Fitzgerald Showroom
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Chicago, IL
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Midwest Sales Representative
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Jul 2016 - May 2018
• Wholesale brand rep for 8 contemporary clothing lines • Effectively managed and increased business with 450+ clients while continually acquiring and developing new clients • Implemented a customer and sales management system to easily access account sales, distribution maps and client contact information • Generated sales by creating email blasts with brand updates, new styles and upcoming trade show information • Collaborated with accounts and manufacturers to create in store events sparking customer excitement highlighting our brands in a retail setting Show less
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BucketFeet
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Chicago, IL
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Customer Experience Manager
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Dec 2014 - Jul 2016
• Led a team of Customer Services Representatives working seamlessly to solve issues efficiently and create a positive customer experience • Partnered with third-party logistics warehouse and E-commerce team to maintain success of website during heightened traffic periods and new product releases • Worked with E-commerce team to automate returns/exchanges, resulting in a 50% decrease in processing time • Developed a customer service dashboard for use by leadership team, detailing statistics regarding responsiveness, effort, customer satisfaction, wins and weaknesses • Installed a dedicated customer service phone line and online chat to better serve customers • Tested and implemented international shipping to four countries: Canada, Germany, UK and Australia • Implemented a new customer service software (Zendesk) that was integrated with frequently used applications Show less
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Belk
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United States
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Retail
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700 & Above Employee
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Merchandise Assistant
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Jun 2013 - Dec 2014
• Utilized clear business communication to maintain strong relationships with over 30 vendors • Coordinated with marketing team to plan and execute print and online advertisements • Collaborated with visual team to establish planograms for top selling products, maximize space and create uniformity throughout over 300 stores • Extracted information from Data Warehouse for use in evaluating and analyzing sales, circulars, sales tests and special events • Worked directly with E-commerce team to accelerate online transactions • Allocated merchandise to stores, guaranteeing product is at the right place at the right time Show less
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Education
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2019 - 2021
University of Tennessee, Knoxville
Master of Science in Social Work, Social Work -
2008 - 2012
Columbia College Chicago
Bachelor of Arts, Fashion Business
Community
