Assistant Team Lead

• Dec 2022 - Present

Certified Medical Assistant

• Jul 2019 - Feb 2020

● Escorts patient to exam room, documents chief complaint, records vital signs and other relevant medical history in patient electronic record. ● Prepares treatment rooms for examination of patients ensuring room is clean and all needed supplies are available for the provider. ● Gathers past medical history, family history and the like and enters information into the patient medical record. ● Cleans and sterilizes instruments as needed. ● Operates electrocardiograph (EKG) machine and other clinical equipment as needed. ● Administers medication including injectable, performs routine lab tests and administers treatment as ordered by the provider and documents such in the medical record ● Maintains clean, safely equipped and adequately supplied examination rooms. ● Inventories clinical supplies and maintains desired inventory levels. ● Assures that on site medication is not expired and expired medication is disposed of appropriately. ● Comply with all OSHA requirements and adheres to Universal Precautions at all times. ● Maintains a courteous, helpful and conscientious attitude in dealing with patients, family members and co-workers, ensuring professionalism and confidentially at all times. ● Responsible for preparing patients prior to being attended to by the Provider (e.g. completing encounter sheets on patient charts, taking patient vitals, interviewing patients to ascertain reason for being in the clinic). ● Responsible for performing tests, including, but not limited to glucose checks, venipuncture and immunizations and procedures on patients as authorized by Medical Director or Provider. ● Assists in examination and treatment of patients under direction of Provider. ● All other duties as assigned. Show less

Certified Medical Assistant

• Sep 2018 - Jul 2019

●Obtain patient medical history and vital sign ● Assist physician during patient examinations ● Perform routine laboratory tests and administer injections ● Explain treatment procedures, medications, special diets, or doctors instructions ● Perform electrocardiograms or other diagnostic tests ● Authorize drug refills and provide prescription information to pharmacies ● Used E-Clinical Software to update and enter patients information into their medical record ● Cleaned and stocked supplies in all rooms Show less

Marketing Specialist/ Office Assistant

• Apr 2016 - Jul 2017

Answer phone inquiries, direct calls, and provide basic company information ● Perform clerical duties, take memos, maintain files, and organize documents; photocopy, fax, etc. as needed ● Update staff calendars and organize schedules ● Oversee mail deliveries, packages, and couriers ● Purchase, track, and invoice office supplies for each department ● Welcomes visitors by greeting them, in person or on the telephone ● Assist in marketing and advertising promotional activities (e.g. social media, direct mail and web) ● Help organize marketing events ● Help distribute marketing materials Show less

Customer Service Representative/ Data Entry

• Jun 2014 - Apr 2016

Managing large amounts of inbound and outbound calls in a timely manner ● Following call center scripts when handling different topics ● Identifying customer's needs, clarify information, research every issue and providing solutions ● Build sustainable relationships and engage customers by taking the extra mile ● Keep records of all conversations in our call center database in a comprehensible way ● Meet personal/team qualitative and quantitative targets ● Seize opportunities to up sell products when they arise ● Identify and assess customers' needs to achieve satisfaction ● Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution ● Entering customer and account data from source documents within time limits ● Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output ● Compiling, verifying accuracy and sorting information to prepare source data for computer entry Show less