Kimberly Martin

Operations Manager at Zion Church
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Contact Information
us****@****om
(386) 825-5501
Location
Springfield, Virginia, United States, US
Languages
  • English -

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Credentials

  • Social & Behavioral Researcher - Basic Course
    CITI Program
    Feb, 2023
    - Oct, 2024

Experience

  • Zion Church
    • Non-profit Organizations
    • 1 - 100 Employee
    • Operations Manager
      • Jul 2021 - Present

      • Coordinate Sunday operations for 5 teams • Provided reliable daily support to the Director of Operations, Lead Pastor, & C-Suite • Establish positive & effective communication among staff and organization leadership • Serve as a communication liaison, maintaining positive relationships with staff, external constituents, & executive leadership • Conduct comprehensive research to identify areas for improvement and strategically develop & implement effective solutions to enhance constituent satisfaction & boost volunteer engagement • Conduct research & analyze data to provide detailed reports on various topics • Analyze & report key performance metrics to management • Efficiently process procurement & purchase requests for 9 departments and teams, managing invoices for vendors & contractors • Negotiate contracts with vendors & suppliers to ensure cost-effectiveness • Manage inventory & supply chain operations to achieve timely & accurate delivery of goods & services • Act as a budget administrator, contributing to financial efficiency • Plan and execute events, collaborating with vendors, and overseeing setup & breakdown • Gather, organize, & input information into the digital database, Pushpay CHMS • Utilize the digital database system, Pushpay, to track & analyze operational data, communicate with constituents, submit reports, assign & complete tasks, & track processes • Develop & implement key systems and processes to optimize service operations & enhance efficiency • Assist in recruiting & training volunteer team members • Supervise operations staff & volunteers and ensure compliance with policies & procedures • Introduce process improvements to enhance operational quality & team efficiency • Cultivate & strengthen lasting relationships and improve constituent engagement • Write scripts for streamings to enhance the virtual campus experience • Manage executive calendars, schedule meetings, coordinate travel arrangements, & prepare correspondences Show less

  • Liberty University Online Programs
    • United States
    • Higher Education
    • 500 - 600 Employee
    • Adjunct Instructor - School of Music, Center for Music & Worship
      • Aug 2018 - Present

      • Serve as a subject matter expert & instructor for graduate and doctoral level courses, engaging students in insightful discussions to enhance learning & retention • Act as a subject matter expert while collaborating with the department chairs to create dynamic, ongoing curriculum development, & instruction improvement programs • Evaluate & grade assignments, provide feedback to students, & report grades • Integrate current events & cultural themes to contextualize subject matter & encourage lifelong learning • Evaluate & select instructional materials & texts to prepare course materials & targeted lesson plans based on subject matter requirements • Improved student understanding by efficiently managing teaching materials & answering students' discussion inquiries • Mentor students on academic matters to enhance course completion & success • Leverage subject matter expertise to collaboratively guide thesis students to develop comprehensive and compelling proposals by guiding and mentoring students through the proposal development process to achieve academic excellence & research success • Advise students completing master's and doctoral theses, mentoring them as they develop thesis titles & throughout their research process • Consult with master's & doctoral candidates on primary research, research methods, data collection, bibliographies, & model writing assistance • Assisted the Ethnomusicology Department chair in educational resources for students completing ethnographic studies & research requirements for the Institutional Review Board (IRB) • Collaborated with faculty and staff to contribute to overall institutional effectiveness • Attend meetings and workshops to refine & enhance instructional skills • Assisted in the seamless migration of courses from Blackboard to Canvas, improving functionality for students & faculty • Meet firm deadlines while applying a results-driven and goal-oriented methodology to teaching initiatives Show less

  • Same Day Process
    • United States
    • Legal Services
    • 1 - 100 Employee
    • Executive Assistant
      • Jun 2020 - Jul 2021

      • Assisted the President & Vice President in efficiently running the company, managing office supplies, & processing procurement requests • Handled sensitive & confidential information with tact & discretion • Thoroughly read & accurately typed status reports, while drafting & editing various legal documents, including affidavits • Coordinated the service of legal documents with out-of-state process service companies & filed documents with the court • Performed data entry into the company database, ensuring accuracy & efficiency • Provided exceptional customer service & assistance to clients with billing & payments, maintaining a friendly demeanor • Successfully managed incoming & outgoing calls, mail, email, & faxes to ensure smooth communication flow • Maintained organized records, including both physical paperwork & computer-based information • Optimized the customer experience by delivering superior services & skillfully troubleshooting issues Show less

  • The Vine Church
    • Religious Institutions
    • 1 - 100 Employee
    • Worship Director
      • Jul 2018 - Apr 2020

      • Planned & executed engaging weekly worship services, utilizing innovative stage designs & visual presentations • Demonstrated versatility as a skilled vocalist, instrumentalist, & public speaker, enhancing inspirational worship services • Coordinated music & special vocals for worship services, ensuring a captivating worship experience • Developed & implemented innovative worship programs, while maintaining comprehensive documentation for future reference • Developed programs for holidays & unique events • Recruited & developed talented musicians, vocalists, artists, & volunteer workers to enhance team strength & dedication • Led & inspired worship team members, aligning their efforts with church processes, guidelines, & mission • Supported the senior pastor in discerning & meeting spiritual needs & helped church members & guests develop a sense of belonging • Prepared, coordinated, & distributed information about the yearly schedule of activities & classes, facilitating smooth operations • Managed procurement for worship & tech team supplies & equipment, optimizing budget allocation for two campuses • Oversaw budget & programming for worship arts ministry, effectively managing resources for economic & responsible engagements • Supervised & equipped the Tech Director & tech team, fostering a collaborative & efficient work environment • Utilized Planning Center to schedule all teams for weekend services, ensuring seamless coordination • Set up ProPresenter presentations with lyrics, enhancing the congregation's worship experience Show less

  • NEW WORLD SCHOOL OF THE ARTS PTSA
    • United States
    • Higher Education
    • 1 - 100 Employee
    • Senior Staff Associate III - Theater Division
      • Aug 2015 - Jun 2018

      • Assisted the Dean in efficiently running the theater division, coordinating, & executing recruitment activities & special events, both on & off campus • Managed the application process, auditions, college student advisement, & class roll administration, ensuring smooth educational progression • Facilitated departmental activities, including juries, conferences, & artistic events, fostering a vibrant & engaging environment • Assisted with the production of publicity & recruitment material • Acted as a liaison between academic & operational departments, maintaining positive relationships with students & preemptively resolving potential issues • Met with students face-to-face to provide dedicated academic advisement services, offering support & guidance to students during their enrollment • Processed & fulfilled procurement requests for the department & reconciled financial statements for the department • Generated reports detailing findings & recommendations for leadership • Served as a point of contact for the annual fundraising program for the department Show less

  • Liberty University Online Programs
    • United States
    • Higher Education
    • 500 - 600 Employee
    • Academic Advisor
      • Jan 2013 - Jun 2015

      • Provided exceptional customer service & support to students, serving as a trained degree expert & problem-solver • Daily maintained a balanced caseload of inbound & outbound calls & emails with students • Advised students on degree-related questions, registration, & policies, ensuring smooth educational progression while assisting them to select courses to align with interests & abilities within their degree program • Built & maintained long-term relationships with students, offering personalized assistance throughout their educational journey • Acted as a liaison between academic & operational departments, ensuring effective communication & collaboration • Conducted academic advisement services, resolving student inquiries, & providing support for academic & personal challenges • Utilized multiple systems & resources efficiently to assist students effectively • Successfully advocated for students, resolving concerns to ensure long-term enrollment retention • Conducted face-to-face meetings with students, parents, & faculty to discuss courses & degree programs • Delivered effective presentations to Advising Teams of 30 people to improve advising practices & enhance student support Show less

Education

  • Liberty University
    Doctor of Worship Studies
    2014 - 2018
  • Liberty University
    Associate of Arts, Religion
  • Liberty University
    Master of Arts, Ethnomusicology
  • Liberty University
    Bachelor of Science, Worship and Music Studies: Youth Ministry

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