Kimberly Lounsbury
Human Resources Director at TimePlay- Claim this Profile
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Bio
Credentials
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Self Assessment
The Myers-Briggs Company
Experience
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TimePlay
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Canada
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Entertainment
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1 - 100 Employee
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Human Resources Director
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Feb 2023 - Present
As the HR Director in charge of the organization’s overall human resources health, I support the Leadership, Teams, and Culture at TimePlay and STREAMSIX. My focus is on Employee Engagement and Leadership Development. • Developing recruitment policies and strategies • Supporting strategic objectives • Ensuring equal opportunity employment, with a focus on Diversity and Inclusion • Managing training and employee development • Hiring staff and negotiating employment agreements • Managing the classification of job titles and salary brackets • Developing, reviewing, and improving employee programs • Managing staff wellness and performance reviews. • Developing reports to manage data from all HR representatives • Supporting senior management and providing an overview of what the organization is doing in regard to personnel • Designing and directing training programs Show less
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Scale Hospitality
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Canada
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Hospitality
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1 - 100 Employee
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Human Resources Director
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Nov 2021 - Present
As a member of the Executive Team, my role is to help plan, lead, direct, develop, and coordinate the policies, activities, and staff of the Human Resource (HR) department, ensuring legal compliance and implementation of the organizations mission and talent strategy. • Develop and compile personnel-related data using metrics on recruitment, hiring and attrition • Administer the legislative mandated training files, records, and course evaluations • Work closely with operational management team in recruitment and job posting processes • Draft employment offers, and conduct reference checks as required • Oversee all full cycle payroll functions to ensure timely and accurate payroll processing • Ensure compliance with government legislation • Oversee benefit programs offered by the company • Review and update the health & safety policies and procedures adhering to legislation • Oversee and develop training programs identified through task inventories, needs analysis, supervisor recommendations, risk management system and government legislation • Mentor and provide sound guidance and advice to management on human resources management • Exercise sound judgement to ensure effective risk management and mitigation • Provide recommendations, develop, and implement solutions to assist the organization in achieving improvement in areas, including but not limited to, employee engagement, satisfaction, recruitment, career development, and leadership Show less
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Reach Beyond
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United States
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Non-profit Organizations
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100 - 200 Employee
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Vice President
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Aug 2017 - Mar 2020
• Worked closely with the board of directors and President to define company mission • Liaised with President to make decisions for operational activities and set strategic goals • Compiled periodic reports outlining the finances and operational successes or failure • Planned and monitored the day-to-day running of business to ensure smooth progress • Supervised staff from different departments and provided constructive feedback • Managed and coordinated material and resources allocation • Oversaw donor relations support, processes and organized them to enhance engagement • Created fundraising ideas and implemented fundraising events • Ensured that all finances were maintained according to provincial and federal regulations • Developed, oversaw, allocated and redistributed each department's budget accordingly • Reviewed financial information and adjusted operational budgets to promote profitability • Managed relationships/agreements with external ministry partners, donors and others • Evaluated overall performance by gathering, analyzing and interpreting data and metrics • Ensured that the company ran with legality and conformity to CRA regulations Show less
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The Butler Did It
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Canada
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Hospitality
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1 - 100 Employee
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Director of People & Culture
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Aug 2016 - Aug 2017
• Responsible for managing all facets of human resources function – organizational planning, recruiting, selecting, onboarding, training, recognition, coaching, performance feedback, administration, WSIB and safety and health • Developed and facilitated training curriculums/programs • Built the company’s growth and retention strategies for subcontractors and employees • Established policies and procedures to build and foster relationships consistent with the culture and in compliance with industry requirements • Identified and developed solutions for all Butlers and employee related matters • Counselled and coached employees and subcontractors on career and skill development • Collaborated with our Operations division to support client relationships, internal communications and on-going training Show less
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Edward Jones
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United States
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Financial Services
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700 & Above Employee
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Operations & Service Trainer
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Sep 2013 - Aug 2016
• Oversaw the conceptualization, design, execution, and management of training sessions and schedules in collaboration with Team Leaders• Assessed associate and new hire personnel needs with the management team• Spearheaded programs in support of accomplishing specific business outcomes• Conducted extensive analysis of new and existing programs• Designed, developed and delivered training • Delivered training to more than 300 Branch Teams, level 2-10, across Canada regarding constantly evolving financial technology, procedures and initiatives Show less
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Academic Training Leader
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Aug 2012 - Sep 2013
• Delivered extensive in-class, sales training through the Know Your Customer and Evaluation/Graduation training sessions to Financial Advisor- Trainees and Licensed Financial Advisor• Supported on-line/virtual training sessions to share and transfer knowledge in Time Management, Appointment Processes, Managing your Pipeline and Sales Processes• Provides training, support and coaching to Financial Advisors, Field Trainers and Development Leaders• Responsible for training curriculum implementation, revisions and firm wide updates Show less
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Jumeirah Hotels & Resorts
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United Arab Emirates
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Hospitality
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700 & Above Employee
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Learning & Development Manager
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Nov 2011 - Mar 2012
• Designed, developed and delivered training curriculum and learning plan for new associates • Created and established a learning environment during pre-opening phase of the property • Oversaw the implementation of the Human Resource & Learning & Development SOPs, guidelines and structure • Designed and implemented the Orientation presentation to be delivered to all colleagues • Produced an annual training plan for the business unit • Organized and facilitated 3rd party training for Fusion, Opera, First Aid & Etiquette • Completed post training evaluation on training delivered to ensure that training is effective and meets the training objectives for the program • Assessed the Service Sequence and Brand Standard within the Food & Beverage, Front Office and Housekeeping departments • Established and promoted our internship program for both local and foreign students for a 6 month basis with various departments Show less
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Carnival Cruise Line
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Travel Arrangements
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700 & Above Employee
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Training & Development Manager
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Apr 2010 - Jul 2011
• Facilitated all onboard training programs and maintain accurate records thereof.• Responsible for all Guest Service and Hospitality training on board.• Responsible for Safety Training• Coordinated and liaised for all approved training requests• Monitored and maintained required level of spoken English onboard through regular English evaluations.• Administrator of the e-Learning system.• Produced accurate and timely reports, and adhered to set standards for record keeping and other Corporate Training administration as per procedure.• Responsible for management development.• Oversaw the Crew Recreation function. Show less
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Corporate Trainer
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Jan 2009 - Apr 2010
• Scheduled and conducted training for all Senior Officers & Management, Staff and Crew members onboard a vessel.• Carried out Vessel Familiarization, Introductory Orientations & trainings included under U.S Coast Guard Regulations.• Demonstrated strong interactive and public relations skills.• Operated and ran the Crew Training Center (Resource Center) on board.• Facilitated training for Safety & Hospitality.• Provided a learning environment for team members who are interested in developing their skills & knowledge.• Completed department visits to promote the Crew Training Center and work with Managers to organize training sessions.• Completed TEFL Certification (Teaching English as a Foreign Language)• Coordinated and hosted English classes for team members and maintain a standard level of English on the vessel. Show less
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Team Manager
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Sep 2007 - Jan 2009
-Manager in-charge for Wireless/Data/Business Solutions teams.-Ensure teams met quantitative goals, through coach-backs and weekly SMART goals.-Demonstrate solid analytical and problem solving skills.-Facilitate cross-training classes (Wireless to Data).-Provide skills training to representatives in Wireless Fulfillment and Business Solutions teams.-Complete sit-ins, remote assessments of incoming calls for representatives on service quality.-Provide constructive feedback to representatives on meeting sales targets and quality expectations.-Provide performance management evaluations to representatives based on call quality, sales, and punctuality.-Coordinate changes in processing and scheduling of new hire classes.-Lead performance management meetings with other training support consultants.-Investigate the customer impact on service changes resulting from product and marketing requirements.-Present process improvement opportunities in areas of operational efficiency and performance monitoring.-Assisted customers with account maintenance and billing inquiries. Show less
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Customer Service Consultant
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Sep 2006 - Sep 2007
-Met and exceeded call center monthly performance objectives including call quality, call handle time and sales targets.-Provided excellent customer service to clients with their account inquiries.-Analyzed customer dissatisfaction problems and administrated corrective course of action-Recommended solutions to identified business challenges.-Provided inputs to improve systems and tools available to both employees and customers.-Successfully liaised with other departments for escalations and resolution of complex issues.-Provided feedback and coaching to fellow team members.-Facilitated presentations of information on new processes, procedures, products and services.-Designated as the call center's escalation prime to handle all escalations. Show less
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Education
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2021 - 2021
Canadian Society for Training and Development
CTDP, Certified Training and Development Professional, Training and Development -
2011 - 2014
Humber College
Diploma, Business Management -
2013 -
Canadian Securitied Institute
Canadian Securities Certification, The Canadian securities industry and the regulatory environment -
Humber College
Business Management, Training and Development
Community
