Experience

CSX
• Sri Lanka
• Luxury Goods & Jewelry
• 1 - 100 Employee
• System Specialist

  • Oct 2023 - Present

Black Knight Financial Services
• India
• Banking
• 1 - 100 Employee
• Open Systems Technician

  • Sep 2014 - Present


Blackbaud

• United States
• Software Development
• 700 & Above Employee

• Enterprise Support Specialist I

  • Nov 2013 - Oct 2014

  Analyze, troubleshoot online web support of numerous clients to include: Network site setup and connectivity for website; webpage creation to produce the desired outcome of the client; edit existing webpages already created. html code, style sheets, CSS, templates, parts and pages to assist clients needs; client site connectivity to webpages. Troubleshoot existing and assist in process and obtaining SSL certificate for webpages;Obtain server logs; run SQL queries; pull client data and install in own environment to troubleshoot issues; Submit work ítem bugs to products development; Work with client to upgrade client’s environments to most recent elease.Troubleshoot database connectivity issues; Work with design team on website design cases.Responsible for creation, escalation and working through all cases working closely with client and staff to do so. Troubleshoot and Support Enterprise level website management software packages to include CMS, email, and other core components of website infrastructure. Create and execute relevant SQL queries; Troubleshoot client environment issues with firewalls, network, connectivity issues; Assist in the installation of and maintenance of site installation working in different Windows server environments.Initiate process of and troubleshoot SSL certificate issues. Assist with troubleshooting of issues with layout, HTML/CSS issues; Assist in website creation of pages, templates, parts, layouts, style sheets, forms images, files, forms, email processing, events and fundraiser pages.Troubleshoot connectivity issues administration of users security and site connectivity to the CRM and database/plugin utility. Assist in setup and troubleshooting of new users, roles, task groups, establishment of related queries etc.for the website.FTP download and upload of client data to import into SQL database test environment for troubleshooting issues;Work with TFS and file work tem bug requests with the products development team to resolution Show less


none
• Information Technology & Services
• 1 - 100 Employee
• none

  • 2014 - 2014


Monster

• Brazil
• Computers and Electronics Manufacturing
• 1 - 100 Employee

• Global Operations Center Technician

  • Oct 2010 - Jul 2013

  • Attentively monitor, analyze and troubleshoot alerts for physcial/virtual/clustered and non clustered Windows 2003/2008 servers, Unix, Linux - within 2 datacenters utilizing Sitescope, BAC, CIM, SCOM, ICINGA, GOMEZ, Nagios and other monitoring tools to uphold Monster as the largest job search engine in the world with over a million job postings at any time and over 150 million resumes in the databases and over 63 million job seekers per month to keep Monster.com website up 99.9 percent 24/7/365 days a year within extremely dynamic, changing and fast paced environment. • Perform duties associated with the assistance of weekly hotfixes and monthly releases working closely with other teams. Adding/removing servers in the CSS and F5 load balancers. • Promptly troubleshoot and identify hardware/software server/SQL database issues utilizing Windows administration tools/experience . • Analyze/identify/troubleshoot network issues, escalating accordingly and work with vendor support when necessary. • Work with IIS 6.0, 7.0, and Apache Tomcat to resolve web issues. • Work with GlobalScape to setup and maintain FTP accounts and permissions for customers and troubleshoot connection and file transfer issues to resolution. • Utilize Windows cluster manager to analyze failover servers and check status of clusters and escálate accordingly when necessary. • Work with VCenter to connect to virtual servers. • Maintain and present turnover of events. • Work with ClearQuest re: tickets and change controls. • Work with networking, database, SAN, Unix and all teams in the U.S.A and Europe as point contact for site issues bridging all for solutions. • Rack and stack/setup servers.ILO/DRAC. • Work within a strong driven team enviroment, doing whatever has to be done to uphold Monster as the largest job search engine in the world. Teamwork! Show less



CHEP

• United Kingdom
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Data Center Analyst

  • 2004 - 2004

  • Responsible for all aspects of systems monitoring including but not limited to hardware, routers, operating system, network backups, utilizing several different monitoring tools to monitor servers and analyze issues to resolve or escalating issue as necessary to eliminate or minimize downtime. • Work within Control-M to schedule batch jobs in SAP and monitor to completion fixing issues as they arise and escalating as necessary. • Work within SAP to analyze, troubleshoot and fix batch jobs that have failed, escalating as necessary. • Monitor Global Interface Hub to ensure up time of all Interfaces, R3 Links, and queues. • Work within Unix systems: bring down systems as necessary for outages; add space to tables from space critical issues; monitor batch jobs to completion and administration as necessary. • Utilize change control to complete user in Remedy application. Show less