Experience

The St. Clair Inn

• United States
• Hospitality
• 1 - 100 Employee

• Front Desk Representative

  • Sep 2019 - Present



Fairfield Inn Port Huron

• United States
• Hospitality

• Front Desk Representative

  • Oct 2018 - Sep 2019



Courtyard by Marriott

• Hospitality
• 700 & Above Employee

• Front Desk Clerk

  • Mar 2000 - Aug 2019

  • Greet guests and patrons as they arrive • Ask if guests have a prior booking • Manage the registration process • Ask for identification and ensure that the provided credentials are accurate • Handle guest check-ins and check-outs appropriately • Operate hotel switchboard, take calls and provide information and transfer calls • Manage accurate accounting of all rooms • Provide guests with room keys and call for bellboys • Take reservations over the telephone, through emails and in person • Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities and travel directions • Refer guests to appropriate departments to resolve complaints or provide suggestions • Compute bills and take payments • Provide guests with directions around the hotel • Contact housekeeping and maintenance departments when a problem is reported • Explain appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them • Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift Show less