Experience

Democracy Prep Public Schools

• United States
• Education Administration Programs
• 400 - 500 Employee

• Operations Coordinator

  • May 2022 - Present

  ▪ Oversee the operation of the school operations team in the absence of the Operations Manager ▪ Coordinate and plan with all school leaders and community stakeholders to increase scholar enrollment ▪ Plan and execute processes to welcome newly enrolled scholars and their families, through welcome events such as open house, back to school night and new family orientation ▪ Gather and analyze data in order to design systems that have increased scholar attendance rates by 40 percent ▪ Support the preparation, execution, and processing of internal and state assessments; including the ordering of state exams ▪ Responsible for the creation of the internal budget tracking system ▪ Plan and execute schoolwide field trips and special events including managing the event budget ▪ Coordinate and execute the scholastic book fair, exceeding previous years earnings by more than 100 percent ▪ Responsible for the procurement of schoolwide supplies and technology while balancing the school’s operational budget ▪ Establish and maintain procedures for day-to-day operations of the school, including food service, emergency preparedness, facility cleanliness and decor ▪ Design and document systems for efficiency while also supporting staff and scholars with basic technology issues and sharing those findings with all key stakeholders to resolve any issues that arise. ▪ Collaborate with school safety, the facilities team and coordinate the logistics of the school meal services Show less



The New York Public Library

• United States
• Libraries
• 700 & Above Employee

• Library Operations Manager, Melrose Branch

  • Dec 2015 - May 2022

  ▪ Oversee the operation of a dozen library branches in the absence of the Associate Director▪ Develop and implement strategies to enhance the onsite user experience, including using statistics andmetrics to tailor services based on community needs and increase productivity and efficiency by morethan 20%▪ Collaborate with local community-based organizations and local stakeholders to oversee extensive $20 million renovation project▪ Coordinate and execute Bronx network management meetings and conduct professional developmenttrainings for managers▪ Manage daily operations of the branch including staff hiring and onboarding, materials circulation,outreach, programming services as well as resolving patron complaints as needed▪ Responsible for the procurement of furniture and supplies while balancing the branch’s operational budget Show less

• Information Assistant, NYPL

  • Mar 2012 - Nov 2015

  ▪ Conducted outreach services at shelters, schools and rehabilitation facilities promoting literacy ▪ Developed and facilitated special educational programs and projects to better serve the community▪ Assisted senior Librarian with developing and implementing programs, weeding and collection development, database updates and display options to increase circulation of material▪ Provided quality customer service to patrons of varying age groups, assisting with computer usage, print and media materials and other city service information as needed▪ Updated patron records and collected payments to be reflected onto personal accounts, as needed Show less



NYC Board of Education

• Higher Education
• 700 & Above Employee

• Para Professional

  • Dec 2011 - Jun 2014

  ▪ Provided one-to-one assistance for students with individualized education plans to ensure academic success ▪ Assisted lead teachers with facilitation of lessons plans ▪ Met with administrative staff, school counselor and families to develop IEP's for students ▪ Administered New York State Exams ▪ Provided one-to-one assistance for students with individualized education plans to ensure academic success ▪ Assisted lead teachers with facilitation of lessons plans ▪ Met with administrative staff, school counselor and families to develop IEP's for students ▪ Administered New York State Exams



NYC 311

• CCR

  • Aug 2006 - Feb 2012

  ▪ Assisted support staff with employee call-outs while monitoring CCR scheduling adherence ▪ Answered incoming calls at high call volumes and identified constituents’ needs while maintaining professionalism and customer satisfaction. ▪ Entered data into a computerized tracking system ▪ Assisted support staff with employee call-outs while monitoring CCR scheduling adherence ▪ Answered incoming calls at high call volumes and identified constituents’ needs while maintaining professionalism and customer satisfaction. ▪ Entered data into a computerized tracking system