Experience

Success 4 Kids & Families, Inc.

• United States
• Non-profit Organization Management
• 1 - 100 Employee

• Case Manager

  • Jan 2023 - Present



IDEA Public Schools

• United States
• Education Administration Programs
• 700 & Above Employee

• Student Enrollment Coordinator

  • Jan 2021 - Jun 2023

  • Create and cultivate community collaborations with outside agencies to recruit speakers and organize college/trades school visits, student activities, and field trips, promoting sponsored events including sports clinics, family days, and super recruitment days. • Maximize active community outreach, through the coordination of educational opportunities for the purposes of promoting youth development, character building, and post-secondary institution partnerships.; improving the program’s service standards by 15%. • Identify and integrate culture-development objectives into people practices, partnering with Talent Development, People Operations, and Student Affairs to enable effective diversity and inclusion strategy deployment. • Manage student enrollments and records retention including ensuring accurate data entry into Stream system and preparation of daily and weekly reports for APO and OPS team. • Train and onboard staff and students on policies, procedures, systems, and service excellence standards; achieved 100% confidentiality compliance in support of the Department of Education (DOE) guidelines. • Cross Collaborate with instructional staff, school personnel, parents, and community resources for the purpose of improving the quality of student outcomes, developing solutions, achieving established program objectives, and planning curriculum. • Facilitate information exchange and status reporting relating to recruitment goals including tracking, reviewing, and disseminating all information related to goals, progress, and any gaps requiring remediation. Show less



Hillsborough County Public Schools

• Primary and Secondary Education
• 700 & Above Employee

• Community Liaison at James Elementary School

  • Aug 2019 - Jan 2021

  • Coordinated student services including new student orientation, virtual information sessions, and course scheduling, increasing application numbers and yield by 35%.• Performed Independent Case Management Contractor duties such as collecting data and student information including detailed status notes, referrals, program/service enrollment for students, and changes in student status.• Refined content and marketing materials for department meetings and educational programming such as workshops and presentations. • Analyzed student performance metrics to establish, track, and maintain yearly academic success goals.• Administered educational best practices that met Florida state essential academic learning requirements to measure students’ progress; exceeded individualized goals and objectives by 20%. Show less

• Parent Liaison

  • Dec 2015 - Aug 2019

  • Partnered with community outreach programs to build strong volunteer relationships with students, businesses, and community partners.• Taught educational seminars, orientations, and workshops for students and parents; maintained a program retention rate of 25%. • Worked with families and students with disabilities (mental, emotional, physical, and cognitive) to ensure their IEP goals and services were met by each school; exceeded program goals by 15%.• Educated and trained parents on to the IEP process, including how to advocate for their students, and how to communicate with school staff regarding students’ rights.• Attended IEP meetings with parents to provide guidance and support while working as a mediator for the school district.• Assisted with planning the annual “Excellence in Action” awards ceremony to honor supporters of students with disabilities. • Served as the project manager for student entertainment and guest services and worked with the ESE department (Exceptional Student Education) for the district.• Led the volunteer screening and application process; secured verifiable community resources for the service population by fostering relationships with community leaders. • Assisted with leadership and management duties including training, development, student recruitment, stewardship reporting functions, implementing policies and procedures for personnel, and onboarding new hires. Show less



Painting with a Twist

• United States
• Entertainment Providers
• 400 - 500 Employee

• Office Manager

  • Jun 2015 - Dec 2017

  • Diversified communication to staff about promotional events, and community service opportunities via email, private FaceBook group, and text message alerts to accommodate various demographics. • Maximized work standards by following cash management, productivity, quality, and customer-service standards. • Point of contact for maintenance, mailing, shipping, supplies, equipment, software/system enhancements, bills, and errands. • Composed, typed, and proofread correspondence, screened telephone calls, scheduled meetings, and made travel arrangements for the Management Team. • Procured and organized office supplies by anticipating needed supplies, placing orders for supplies, and verifying receipt of supplies; decreased extraneous spending by 5%. Show less



South Tampa Fellowship

• Clearwater, Florida, United States

• Autism Advocate/Case Manager

  • May 2010 - Dec 2015

  • Serviced individuals on the autism spectrum who needed access to medical, social, educational, vocational, recreational, and other rehabilitation and intervention services; improved service standards by 25%. • Advocated for state and local testing as well as maintained annual data on patients’ progress needed for annual behavioral assessments and discharge orders. • Assisted the service population with finding housing, medical and mental health assistance, obtaining benefits, medication management, finding employment, training and education, and development of social support systems. • Facilitated orientation workshops for autism services practitioners, allied health professionals, patients’ families, and referral sources. • Helped parents meet children’s daily needs; observed and documented growth and development through skills training and assistance in areas of daily living activities including basic living, interactive and parent skills, active communication, and conflict resolution skills. • Programmed community events and partnered with social service organizations in the Columbia, SC area, creating opportunities for community involvement and engagement. Show less



Camelot Community Care

• United States
• Individual and Family Services
• 100 - 200 Employee

• Director of Independent Living Services

  • Feb 2009 - May 2010

  • Scheduled patient visits and procedures for all sites; collected and entered all necessary demographic, billing, and insurance information from patients or responsible parties. • Conducted daily, weekly, and monthly billing reviews including proactively monitoring billing reports available through internal operations systems to ensure accurate billing and eliminate missed billing. • Programmed community events and partnered with social service organizations in the Clearwater area, creating opportunities for community engagement and outreach. • Provided opportunities for active community outreach, including phone, email, in-person meetings, and family events; improved the center’s service standards by 20%. • Prepared quarterly budgets and forecasted revenue based on revenue projections, staff turnover, and profit/ loss performance reports. • Supervised a team of 11; coordinated work schedules resolved staff grievances, conducted performance evaluations, and executed performance improvement plans. Show less