Retail Merchandiser

• Sep 2018 - Present

Account Manager

• Sep 2016 - Present

Emergency Dispatcher

• May 2016 - Aug 2016

Technical Support Coordinator

• Nov 2014 - Oct 2015

Key components of my role include receiving, evaluating, and triaging support requests to appropriate Essette resources, timely follow-up to support requests, managing client communication and expectations of mitigation progress related to support requests, identifying severity based on contractual response time agreements, following appropriate escalation policies & procedures, thoroughly documenting requests and resolutions, daily monitoring of client support response and resolution, creating & managing support tasks, maintaining coverage with support team of Essette’s 24X7 support window.Job Skills: Strong organizational skill; Strong oral and written communication skills; Strong analytical skills; Being detail oriented; Strong knowledge of business systems.

Senior HR Manager - HR & Executive Administration, Payroll and Benefits

• Jun 2007 - Feb 2014

Senior HR Manager of HR Operations & Administration, Payroll, Time Keeping Systems, Benefits, Travel & Expense and Administrative Assistants.IBM I/T Manager to InfoPrint/RPPS HR Manager 2007; absorbed, excelled at, and became SME of all HR operations responsibilities 2007- 2013; achieved PHR certification in Dec 2010; promoted to Senior HR Manager 2012; became SPHR certified May, 2013

Mainframe Computer Operations Manager

• Apr 1995 - Jun 2007

Mainframe Computer Operations Manager Technical and Personnel Manager responsible for delivery of 24x7 Console Operations services provided to commercial customers. Hired at IBM as Mainframe Operator April ’95; promoted to Ops Team Lead ‘97; promoted to Ops Manager ’99. Moved from IBM Global Services to Ricoh/IBM new Joint Venture (InfoPrint) on 6/1/07 as Manager of HR Operations.