Experience

City of Urbana, Illinois

• United States
• Government Administration
• 1 - 100 Employee

• Business Analyst

  • Oct 2019 - Present



University of Illinois Urbana-Champaign

• United States
• Higher Education
• 700 & Above Employee

• Project Financial Closer/Reporting Guru

  • Oct 2018 - Present

  Urbana-Champaign, Illinois Area



University of Illinois Urbana-Champaign

• United States
• Higher Education
• 700 & Above Employee

• Business Analyst

  • Dec 2012 - Jun 2017

  College of Education, Champaign, IL - Extensively customize, maintain and help debug a wide range of local and third-party web applications supporting functional and research areas - Improve multiple processes for several departments within the college through business process improvement often resulting in building web forms to collect data and perform workflows - Provide application support for and develop relationships with university staff, students and faculty - Write SQL queries to pull student or HR functional… Show more - Extensively customize, maintain and help debug a wide range of local and third-party web applications supporting functional and research areas - Improve multiple processes for several departments within the college through business process improvement often resulting in building web forms to collect data and perform workflows - Provide application support for and develop relationships with university staff, students and faculty - Write SQL queries to pull student or HR functional area data; also create reports in Tableau - Create and keep updated a network of wiki documentation related to web application support Show less



Psycray Corp

• United States
• Internet Publishing
• 1 - 100 Employee

• Project Management Consultant

  • Jan 2012 - Mar 2012

  Champaign, Il - Work on big picture results but track small, important details - Help ensure group cohesiveness and open communication - Evaluate and recommend project management tools



Wolfram

• United States
• Software Development
• 400 - 500 Employee

• Document Production Coordinator

  • Jan 2009 - Oct 2011

  Champaign, IL - Managed a significant amount of information as the Document Production Technology point of contact for all information and questions related to Mathematica documentation projects and peripherals (documentation tools). - Coordinated or managed Mathematica projects (anticipated project needs, wrote agendas, held meetings, tracked progress, followed up with deliverables and maintained internal documentation) - Ensured team members had what was needed to stay on task and assisted in… Show more - Managed a significant amount of information as the Document Production Technology point of contact for all information and questions related to Mathematica documentation projects and peripherals (documentation tools). - Coordinated or managed Mathematica projects (anticipated project needs, wrote agendas, held meetings, tracked progress, followed up with deliverables and maintained internal documentation) - Ensured team members had what was needed to stay on task and assisted in determination of shifting priorities. - Worked with Mathematica developers, answered their questions, addressed their issues and helped edit and resolve documentation bugs. - Worked with developers and team members to determine current documentation reporting needs and anticipate future needs. - Worked as liaison between Document Quality Assurance, Document Production Technology and R&D developers regarding documentation queries. - Worked with DQA to establish new procedures when new documentation needs arose. - Documented policies, procedures and other internal information for both team members and internal users - Assisted in the editing of Mathematica user documentation in the form of proofing new documents and editing existing documents. - Gathered up, organized, stored and managed information from meetings, emails, tickets and bugs. Show less



University of Illinois Urbana-Champaign

• United States
• Higher Education
• 700 & Above Employee

• Documentation Specialist

  • Aug 2008 - Jan 2009

  Champaign, Il - Determined and established standards for Information Technology Infrastructure Library (ITIL) documentation and documented operating procedures, work flows, and policy changes - Developed systems documentation and associated materials adhering to ITIL standards - Trained team members in using and accessing ITIL documentation, and essentially wrote documentation on how to write documentation - Assisted ITIL Implementation Specialist with ITIL Training for the University

• Technical Student Employee

  • Sep 2003 - Dec 2008

  - Streamlined maintenance of records with the design, creation and maintenance of an MS Access database system and wrote accompanying user documentation - Automated employee leave reporting by developing interactive forms using Visual Basic for Applications (VBA) to be used in combination with interfaces and reports in the database - Analyzed departmental needs, normalized spreadsheets, and made recommendations for data management - Provided invaluable technical assistance in… Show more - Streamlined maintenance of records with the design, creation and maintenance of an MS Access database system and wrote accompanying user documentation - Automated employee leave reporting by developing interactive forms using Visual Basic for Applications (VBA) to be used in combination with interfaces and reports in the database - Analyzed departmental needs, normalized spreadsheets, and made recommendations for data management - Provided invaluable technical assistance in telecommunications department by troubleshooting, revising and maintaining the Telecom Database



Abbott

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Information Technology Intern

  • May 2007 - Sep 2007

  Santa Clara, CA - Researched, coordinated and processed revision of controlled documents (SAP Team Configuration Management and SAP Application Support) - Facilitated approval and published documents to a company-wide shared resource application - Complied with FTC standards for separation of Boston Public and Abbott Vascular SAP systems and peripherals



Eckerd

• Retail
• 1 - 100 Employee

• Projects Department Senior Office Manager

  • Jun 2000 - Dec 2001

  Conroe, Texas and Melville, New York - Brought order to a chaotic paper-based district office during an acquisition transition by training employees, implementing electronic processes and earning trust among possible resisters - Facilitated the smooth transition of office administration to two subordinate admin clerks by establishing a foundation of prudent policies and documented procedures - Maintained all administrative aspects of a department with approximately 300 employees with the design, creation and maintenance of… Show more - Brought order to a chaotic paper-based district office during an acquisition transition by training employees, implementing electronic processes and earning trust among possible resisters - Facilitated the smooth transition of office administration to two subordinate admin clerks by establishing a foundation of prudent policies and documented procedures - Maintained all administrative aspects of a department with approximately 300 employees with the design, creation and maintenance of an MS Access database system including a user interface - Was the point of contact for Genovese team managers and personnel in the field to make sure their questions are answered and their issues are given attention Show less